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Customer Success Operations Analyst

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Optimizely

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Location:
Bangladesh , Dhaka

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Optimizely is seeking an experienced Customer Success Operations Analyst to join our Customer Success Operations team. This role will be critical to helping optimize, run and reinvent the day-to-day operations of our Customer Success Team.

Job Responsibility:

  • AI Agent Development & Deployment: Design, build, and deploy AI agents using platforms like Opal and Opti-GPT to automate routine operational tasks, improve data accuracy, and generate actionable insights for Customer Success
  • AI-Driven Data Management: Help own and enhance the Customer Success data framework within our Salesforce and Gainsight instances, focusing on AI-driven data analysis, validation, and reporting. This includes managing AI-powered SFDC Data Dashboards and partnering with our data team around Power BI Dashboards
  • Process Automation with AI: Establish best practices in data hygiene and operational processes, leveraging AI tools to automate data validation, identify anomalies, and streamline workflows for Salesforce deal and project management
  • AI-Assisted Reporting & Analysis: Utilize AI capabilities to support quarterly and annual book of business redistribution, quota management within Clari, and ad-hoc reporting, ensuring data quality and efficiency remains consitent from IC all the way to board level reporting
  • AI Tool Integration: Actively explore, integrate, and manage various AI tools and large language models (LLMs) such as Claude, Gemini, and ChatGPT to enhance operational efficiency and problem-solving capabilities. Work closely with IT and CS for AI steering committee to plan, scope, test and deliver AI capabilities to the field
  • Continuous AI Optimization: Review and improve current operational frameworks by identifying opportunities for AI integration, aligning processes into a singular, AI-augmented motion across Customer Success. Build a governance model around AI for CS use and management, with support of IT as well as partnering with Ops counterparts in the AI Accelerator Program to ensure alignment across the org on usage
  • Develop and maintain trust cross-departmentally, advocating for AI-driven solutions
  • Maintain current functional knowledge and technical expertise of our platform, with a strong emphasis on AI capabilities
  • Stay on top of industry news, AI technology products, platforms, and partners to provide and maintain deep industry and ecosystem expertise

Requirements:

  • 1-3 Years of experience working for a SaaS organization
  • 1+ Year of Salesforce Experience
  • Familiarity with Customer Success Platform tools such as Gainsight
  • Familiarity with data structures and reporting tools such as Snowflake, PowerBI, and advanced Salesforce reporting
  • Proven experience with AI tools and platforms such as Opal, Opti-GPT, Claude, Gemini, or ChatGPT
  • Demonstrated ability to build, configure, or manage AI agents for operational tasks
  • Bachelor’s degree or related educational degree or certificates
  • Demonstrating Initiative
  • Driving for Results
  • Interacting with People at Different Levels
  • Learning Quickly
  • Leveraging Opportunities
  • Good English communication skills
What we offer:
  • Best-in-class compensation plans
  • Two annual festival bonuses
  • Recognition and rewards programs
  • Vacations days
  • Annual Work/Service Anniversary Leave
  • Parental leave (both maternity and paternity)
  • Health insurance
  • Reproductive benefits for both parents
  • Volunteering opportunities to make a difference
  • Chance to work alongside our incredible global team
  • Free communal transport facilities inside Dhaka to and from the office
  • Free catered lunch every day

Additional Information:

Job Posted:
January 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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