Customer Success Manager Jobs

New

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

New

Growth Customer Success Manager

Anaconda is seeking a talented Growth Customer Success Manager to join our team ...

Location

United States

Salary:

74500.00 - 107500.00 USD / Year

Anaconda

Expiration Date

January 18, 2026

Requirements

4+ years of experience in B2B customer success, technical support, sales, or account management in customer-facing roles, preferably in the software or technology industry
Strong technical expertise in data science, analytics, or related fields
Ability to translate business challenges into technical solutions and effectively communicate technology value propositions
Exceptional written and verbal communication skills, coupled with strong presentation abilities
Growth-oriented mindset, intellectual curiosity, and a proactive approach to driving customer dedication and adoption
Experience with customer success platforms such as Zendesk, Salesforce, Catalyst, and Tableau, along with the ability to navigate multiple systems and conduct insightful data analysis
Demonstrated ability to consistently surpass revenue growth and retention targets
High emotional intelligence, problem-solving skills, and a commitment to delivering exceptional customer satisfaction
Experience with Python, data science tools, and analytics platforms is highly desired
You embody our values of Clarity, Care and Candor

Job Responsibility

Employ a digitally-led approach towards our Growth customers by building value-added customer programs
Analyze customer usage patterns to offer adoption insights and best practices, enabling customers to maximize the value they derive from our platform
Work closely with the customer marketing team, product team and product marketing to provide insights for digital programs that enhance customer retention and drive growth
Facilitate value delivery, support, and outcomes for our annual customers through digital programs, office hours, and Zendesk, ensuring customer success at every touchpoint
Educate customers on new and existing features, strategize to optimize product utility, and share unique product insights and best practices through engaging platforms like Zoom calls
Create technical educational content in the form of videos and emails to scale customer success initiatives, enriching the customer experience at scale

What we offer

Flexible Vacation Policy
Medical, Dental, and Vision Insurance
Short Term and Long Term Disability
Paid Parental Leave
Monthly Wellness Stipend
Employee Assistance Program and Mental Health Resources
bonus
equity

Fulltime

New

Customer Success Manager

Wunder Mobility builds the software that powers shared mobility worldwide. Our p...

Location

Germany , Hamburg

Salary:

Not provided

Wunder Mobility

Expiration Date

Until further notice

Requirements

5+ years of experience in B2B SaaS in Customer Success, Account Management, or Consulting
Track record of managing enterprise accounts and driving measurable outcomes
Strong understanding of SaaS metrics and customer lifecycle management
Excellent communication, presentation, and stakeholder management skills
Minimum C1 German language skills and strong business English
Ability to collaborate across functions and cultures
A proactive, problem-solving mindset with high ownership

Job Responsibility

Act as the main point of contact for our enterprise and growth accounts in German speaking markets (and others)
Drive customer onboarding, training, and adoption of our platform
Develop success plans and track business outcomes for each customer
Take full end-to-end ownership of customer tickets, escalations, and daily operations
Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell
Manage renewals and mitigate churn risks
Represent the customer voice internally, influencing product priorities
Lead QBRs and strategy workshops with client executives
Mentor junior Customer Success Managers and help shape best practices

What we offer

A stable, international career in a profitable and growing SaaS company
Direct impact: your work influences how millions of people move in cities worldwide
Hybrid/remote flexibility (depending on location)
25 days of vacation + workation opportunities
A high-trust, senior team where decisions are made quickly and your impact is visible
Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role

Fulltime

New

Customer Success Manager

We are looking for an exceptional Customer Success Manager to join our growing t...

Location

Japan , Tokyo

Salary:

Not provided

Workato

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent
At least 5 years of experience in consulting, product management, or sales operations
Experience working directly with customers and retaining them
Knowledge of integration technology
Fluent in Japanese and English
Strong customer empathy and communication skills
Excellent problem-solving and analytical skills
Ability to work collaboratively in a fast-changing environment
Passion for automation and its business value
Excellent interpersonal, communication, and persuasion skills

Job Responsibility

Help our Japan team implement integration and automation solutions
Offer advice on market strategies, product adoption, and planning
Guide customers to maximize their investment in Workato during onboarding, implementation, and expansion phases
Maintain strong business relationships with customers in Japan
Act as a trusted advisor on pricing, marketing, and sales
Work with executives to meet key objectives and measure success
Achieve revenue retention goals
Assess and prevent renewal risks
Conduct regular business reviews to align with customer goals and promote product growth
Handle any customer issues quickly and effectively

New

Commercial Customer Success Manager

We are looking for an exceptional Customer Success Manager - Commercial to join ...

Location

United States , New York

Salary:

95000.00 - 130000.00 USD / Year

Workato

Expiration Date

Until further notice

Requirements

BS or equivalent education
3+ years of experience in consulting, customer success management and technical account management. Prior experience as an Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
Experience in Integration and/or business automation
Understanding of large complex businesses with many stakeholders
Awareness of each of the following roles day to day processes and expertise in several
People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
Comfortable operating with revenue targets
Impressive track record of high customer retention and growth
Strong sense of customer empathy and customer-centrism
Excellent interpersonal and communication skills

Job Responsibility

Develop and maintain strategic business relationships with customers to drive adoption and retention
Provide technical Workato product expertise
Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes
Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups
Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
Become the trusted customer advisor and be the customer advocate within Workato

New

Customer Success Manager

Help us change lives by getting our platform into the hands of millions. Capital...

Location

United Kingdom , London

Salary:

45000.00 - 50000.00 GBP / Year

Vitrue Health

Expiration Date

Until further notice

Requirements

3 to 5 years of experience in B2B SaaS
Worked as a Customer Success Manager or Client Relationship Manager (or equivalent) in B2B SaaS business before
Self-motivated person that can work autonomously but also likes contributing to group ideas and solutions
Enjoy a fast-moving environment without rigid playbooks
Worked in an early-stage start-up and understand the pace, ambiguity, and hands-on nature that comes with it
Comfortable owning customer relationships end-to-end - onboarding, support, QBRs, and renewals for customers all the way from SME to Enterprise

Job Responsibility

Lead smooth, high-quality onboarding for new customers
Provide ongoing training and guidance to ensure customers achieve measurable outcomes with Vitrue
Run data-driven business reviews with senior stakeholders to demonstrate ROI and surface new opportunities
Proactively monitor account health and act early to mitigate churn risk
Own renewals and upsell opportunities
Be the face of Vitrue to our customers
Continuously look for ways to improve how we serve customers both operationally and strategically
Act as the voice of the customer internally, sharing insights that help shape our product and priorities

What we offer

2 days of learning leave
Monthly team dinners and annual team retreat
Meaningful share options
Flexible use of Public Holidays
Cycle-to-work scheme
A shiny MacBook Pro or whatever you need to do your best work
25 days holiday (excl. bank holidays)
Dog friendly workspace (Next to Old Street Station)

Fulltime

New

Customer Success Training Manager

We are seeking a highly motivated and experienced Customer Success Training Mana...

Location

United States , Raleigh

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Proven track record in designing and delivering effective training programs for customer-facing teams
Experience with highly technical support procedures in similar industries to VAST Data
Strong facilitation and presentation skills, both virtual and in-person
Excellent written communication and instructional design capabilities
Familiarity with LMS platforms, adult learning principles, and training evaluation methods
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
Solid understanding of virtualization and containerization technologies, including VMware and Docker
Advanced Networking, switch configuration and troubleshooting
Excellent analytical and problem-solving skills

Job Responsibility

Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge,NPI, issue identification, troubleshooting, and customer engagement best practices
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
Utilize the Learning Management System (LMS) to track progress and completion
Continuously update content to reflect new product releases, process changes, and industry best practices
Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)

Fulltime

Senior Customer Success Manager - West

The Senior Customer Success Manager role will play a critical part in the exciti...

Location

United States

Salary:

150000.00 - 170000.00 USD / Year

Tines

Expiration Date

Until further notice

Requirements

8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company
Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership

Job Responsibility

Effectively aligning with customer stakeholders in Tines’ higher-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal
In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform
Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer
Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation
Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams
Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C-Suite level alignment
Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan
Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of Tines and strategic recommendations for the account
Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

Customer Success Manager

Retail Insight

Location:
United States, San Antonio

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Manager