Customer Success Manager, CleverTap

CleverTap

Location:
Vietnam, Hanoi

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Manager, build trust, understand client needs, and drive lasting relationships and success, leading to increased adoption, satisfaction, and retention. In this role you will guide clients to achieving their goals, helping them get the most from our platform. You’ll lead business reviews, support campaign strategies, and share helpful insights.

Job Responsibility:

Client Onboarding & Training: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of platform functionalities
Product Adoption & Value Realization: Drive product adoption by demonstrating how our platform addresses client-specific challenges and goals
Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their business needs and objectives. Eventually leading to upsell & cross sell of the platform
Campaign Strategy & Execution: Collaborate with clients to develop and execute marketing campaigns that leverage our platform's capabilities
Feedback & Continuous Improvement: Collect client feedback to inform product enhancements and ensure continuous improvement in service delivery
Cross-Functional Collaboration: Work closely with Sales, Product, and Support teams to ensure client needs are met and exceeded

Requirements:

Bachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields
2 - 4 years of experience in customer success, account management, digital marketing, or related roles
Basic understanding of SaaS platforms and knowledge of APIs, SDKs, and data analytics tools
Strong verbal and written communication skills in Vietnamese and English
Ability to analyze data to derive insights and inform strategies
Open-mindedness and willingness to continuously acquire new knowledge and skills

Nice to have:

Proficiency in additional languages (e.g., English, Mandarin)
Understanding of customer lifecycle, retention strategies, and campaign management
Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing

What we offer:

Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation
Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide
Flourish in an Environment that Nurtures Growth and Curiosity

Additional Information:

Job Posted:
May 21, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Success Manager