Customer Success Manager Job at Pleo (Lisbon)

Customer Success Manager

Pleo

Location:
Portugal , Lisbon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We're looking for a Customer Success Manager UKI to join our Customer Experience team at Pleo. In this role, you'll help own a portfolio of customers to drive adoption and deliver measurable outcomes and be part of the Customer Success Management team as we scale our proactive relationship management and data-driven interventions. If you're excited about optimising customer journeys and solving complex process pain points and are passionate about fintech and customer excellence, then this is the opportunity for you!

Job Responsibility:

Drive adoption, leading targeted enablement and one to many programmes to ensure customers are getting maximum value from the Pleo product
Align customer objectives with product capabilities, setting clear milestones and KPIs to track progress
Use health scores and product adoption metrics to proactively identify risks and execute mitigation plans to prevent churn
Ensure stakeholders are prepared for upcoming product releases and process updates through clear, structured communication
Categorise and disseminate customer insights to Product and Operations to inform service improvements and the product roadmap.

Requirements:

A proactive and goal oriented mindset, driving your own tasks to meet targets without constant supervision
Strong consultative skills and the ability to be a trusted business advisor to customers
An open, positive, and contagious energy that influences both customers and colleagues
A true enjoyment for helping others scale and improve, dedicated to customer growth
Excellent empathy and communication skill, capable of connecting with customers on an emotional level
A passion for continuous improvement, always seeking to optimise processes and results
Experience in a fast paced, dynamic environment with varied tasks, from customer calls to internal product meetings.

What we offer:

Your own Pleo card (no more out-of-pocket spending!)
Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets
Private health insurance
We offer 25 days of holiday + your public holidays
Option to purchase 5 additional days of holiday through a salary sacrifice
Access to Myndup for free mental health and well being support
Paid parental leave.

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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