Customer Success Manager Job at Duetto

Customer Success Manager

Duetto

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Responsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. A creative problem solver. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs. The position requires a confident, goal-focused business manager who is a team player. This individual will work closely with hotels, chains, and partners across North America to strengthen relationships, improve product utilization, and identify opportunities for growth and retention.

Job Responsibility:

Build and maintain strong relationships with hotel clients across North America
Act as the primary point of contact for assigned accounts, driving revenue expansion, renewals and minimizing churn
Ensure customers achieve measurable ROI through product adoption and optimization
Develop deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions
Analyze data and market trends, providing clients with recommendations that align with their revenue strategy
Advise on KPIs such as RevPAR, ADR, RGI, ARI, MPI, and support hotels in improving revenue performance
Manage all post-sales activities for assigned accounts, including onboarding, personalized training, and escalations
Conduct remote and onsite meetings to drive adoption and maximize client value
Resolve business issues related to system configuration, monitoring, and best practices
Partner with Sales and Marketing to support growth through account insights, training, and market expertise
Serve as the voice of the customer, sharing feedback with internal teams to improve product and service
Keep customer information up to date in Salesforce and run reporting/analytics in Tableau
Contribute to a positive, productive environment within the Customer Success team
Support knowledge sharing and collaboration across departments

Requirements:

3+ years’ experience in Hospitality Revenue Management
Proven track record in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in hospitality technology or SaaS
Strong understanding of hotel KPIs (RevPAR, ADR, RGI, ARI, MPI) and RMS systems
Proficiency in Duetto solutions (preferred) or comparable revenue management tools
Strong relationship-building, analytical, and communication skills
Ability to travel regionally within North America (25–40%)

Nice to have:

Prior SaaS platform experience in hospitality technology
Knowledge of North America hospitality market dynamics and distribution landscape
Familiarity with CRM tools (Salesforce, Oracle, etc.)

Additional Information:

Job Posted:
December 08, 2025

Duetto - All Job Offers

Job Link Share: