Customer Success Manager Job at Cayuse

Customer Success Manager

Cayuse

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Ensuring customers receive value from the Cayuse products they depend on is at the CSM’s stock in trade. Satisfied customers are long term customers and the CSM is right in the middle of that relationship. The CSM owns all customer related activities and outcomes. This role manages the post sale customer relationship over their entire journey with Cayuse, ensuring they continually get value from their investment in software. The CSM is there to give best practices guidance, drive adoption throughout the customer’s organization, and uncover additional opportunities for Cayuse products to help clients reduce friction more widely in their organizations.

Job Responsibility:

Drive Customer Success activities and outcomes for research organizations in North America
Drive renewals to minimize churn
Identify opportunities to up-sell and drive new business growth through greater advocacy and reference-ability
Influence future lifetime value through higher product adoption and overall health scores
Inspire and re-iterate company-wide culture of Customer Success
Be the customer’s voice across teams by partnering with the Sales, Marketing, Product, Professional Services and Finance Teams

Requirements:

You are someone with strong empathy for customers, and a passion for customer success and growth
You have the ability to influence through persuasion, negotiation, and consensus building
You possess an analytical and process-oriented mindset, coupled with strong communication and presentation skills
You can rely on a sensitive “internal radar” that will detect issues before they become problems
4+ years experience working with enterprise customers
Saas experience is a must have
Bachelor’s degree
preference for computer science, business, communication or related degrees
Familiarity with the workings of a research administration office
A combined background in post-sales, sales experience, and contract negotiations
An understanding of value drivers in a recurring revenue business models
You have knowledge of Sales and Customer Success tools (preferably Sales Force & Churn Zero)
You have the desire for continuous learning and change management

What we offer:

Competitive Medical Benefits (PPO + HSA available)
Vision, Dental, Short-Term Disability fully covered by Cayuse
Unlimited PTO + Holidays + Flexible Work Schedule
Remote Work Stipend
Equal Paid Parental Leave
401k with Employer Matching
Quarterly Wellness Reimbursement
Remote Work Environment, supporting the Ultimate Employee Experience

Additional Information:

Job Posted:
February 14, 2026

Work Type:

Remote work

Cayuse - All Job Offers

Job Link Share: