Customer Success Manager

• Grow and Retain Key Accounts: Manage relationships with senior stakeholders and drive expansion through upsell, cross-sell, and repeat business
• Strategic Planning: Partner with Account Executives to shape and deliver account growth strategies aligned to client goals
• Executive Engagement: Deliver impactful QBRs and strategic reviews using data storytelling to surface value and opportunity
• Customer Advocacy & Visibility: Drive client engagement by promoting success through tailored marketing, events, and thought leadership initiatives that showcase programme impact
• Cross-functional Collaboration: Work closely with Delivery, Sales Enablement and Marketing to ensure a seamless client experience and surface success stories that drive brand credibility and pipeline
• Commercial Acumen: Ability to link our solutions to business KPIs, identifying growth signals across regions, business units or new use cases
• Stakeholder Updates: Provide regular updates to HR and L&D stakeholders on learner progress and programme impact, ensuring visibility of key milestones, engagement levels, and outcomes throughout the learner journey
• ROI Reporting: Collect and communicate clear, data-backed ROI insights to demonstrate the business impact of our programmes
• Case Study Development: Own the creation of compelling public success stories—both written and video—by collaborating with Marketing and clients to showcase real-world outcomes
• Opportunity Identification & Lead Generation: Proactively surface new strategic needs, use cases, or expansion areas within accounts, and help drive lead generation for new programmes and audiences

• Proven track record: Experience in growing & retaining strategic enterprise accounts within digital, data, AI or tech environments
• Commercial mindset: You spot and shape revenue opportunities and understand what matters to C-suite stakeholders
• Strategic and analytical: You bring insights to life through data storytelling, dashboards and engaging presentations that link impact to business priorities
• Experience using CRM tools like HubSpot to manage account workflows and reporting is beneficial
• Solution-focused: Confident in solving complex challenges and navigating ambiguity
• Customer-focused: Passionate about delivering value and ensuring a gold-standard experience
• Executive presence: You can influence and build trust with senior decision-makers in large enterprises
• Self-starter: Energetic, organised and disciplined—able to thrive in a high-autonomy, remote-first environment with occasional travel
• Enterprise methodology awareness: An understanding of strategic enterprise sales methodologies (e.g., MEDDPICC, Sandler) is preferred for identifying opportunities and supporting commercial value

Enterprise methodology awareness: An understanding of strategic enterprise sales methodologies (e.g., MEDDPICC, Sandler) is preferred for identifying opportunities and supporting commercial value

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• Opportunity to opt into our salary sacrifice scheme
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line