Customer Success Manager Job at Mercell

Customer Success Manager

Mercell

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Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time.

Job Responsibility:

Build and maintain strong, long-term relationships with a portfolio of buy side customers
Act as the main point of contact throughout the customer lifecycle from onboarding to renewal
Drive product adoption, ensuring customers achieve their desired outcomes with Mercell solutions
Proactively identify opportunities to enhance customer value, including risk mitigation and growth pathways
Collaborate with Sales, Product, Support, and other teams to ensure seamless customer experience and continuous improvement
Represent the Voice of the Customer internally, providing insights that influence product and service enhancements

Requirements:

Strong experience (ideally 3+ years) in customer success, account management, or a similar client-facing role within a SaaS environment
Experience working with public sector customers
Strong interpersonal and communication skills, capable of engaging with stakeholders at all levels
Demonstrated ability to manage multiple customer accounts efficiently and prioritize based on value and risk
Analytical and data-driven mindset with the ability to assess customer health and provide actionable recommendations
Familiarity with CRM/CS tools (i.e. Hubspot)
Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, Dutch, German, Finnish

Nice to have:

Experience working with public sector organizations, procurement processes, or complex multi-stakeholder environments
Experience in scaled customer engagement and retention strategies

What we offer:

Hybrid work to support work-life balance
Health and insurance plans (may differ per country/office)
Pension plans
Paid parental leave
Social happenings
Competitive salary packages

Additional Information:

Job Posted:
February 14, 2026

Work Type:

Hybrid work

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