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Customer Success Manager

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Dotdigital

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Location:
Japan , Tokyo

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Customer Success Manager who ensures our customers achieve maximum value from our solutions. This role requires strong communication skills, project and stakeholder management, and the ability to proactively identify opportunities for growth and success. You will manage a portfolio of accounts, maintain a healthy pipeline, and ensure targets are consistently met—all while seeing things from the customer’s perspective.

Job Responsibility:

  • Portfolio & Pipeline Management: Manage a portfolio of customers, ensuring renewals and growth through proactive engagement
  • Project & Task Management: Coordinate multiple projects and tasks, meeting deadlines and stakeholder expectations
  • Customer Understanding: Deeply understand customer needs, see things from their perspective, and provide tailored solutions
  • Strategic Guidance: Review customer reports and proactively suggest strategies to improve performance
  • Cross-functional Collaboration: Work closely with internal teams (Sales, Support, Marketing) to deliver seamless customer experiences
  • Proactive Communication: Maintain regular contact with customers, anticipate challenges, and resolve issues before they escalate
  • Target Achievement: Ensure retention, expansion, and advocacy goals are met

Requirements:

  • 3+ years in Customer Success, Account Management, or related roles (preferably in SaaS or digital marketing)
  • Proven ability to manage multiple projects and stakeholders
  • Strong analytical and problem-solving skills
  • Native Japanese proficiency and professional English communication skills

Additional Information:

Job Posted:
January 09, 2026

Work Type:
Hybrid work
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