Customer Success Manager

• Client Engagement through virtual and in-person meetings, email, ‘warm’ calling direct lines
• Drive Adoption & Value by monitoring usage, delivering tailored strategies, and leading client sessions
• Onboarding & Ongoing Training for new clients
• Retention & Growth by partnering with sales and account management teams
• Proactively leverage insights, analytics, and feedback
• Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams

• Mandarin language skills at working proficiency level (able to lead client demonstrations)
• 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role
• Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
• Comfortable using data to inform engagement strategy and decisions
• Strong organizational and time-management skills
• A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration
• Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment
• Ability to be in our Singapore office 3x per week

Financial services knowledge or experience