Customer Success Manager, CleverTap

Customer Success Manager

CleverTap

Location:
India, Mumbai

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Manager, you will be responsible for providing complete support to the Europe customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.

Job Responsibility:

Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
Develop an intimate understanding of your customers’ businesses, conduct health checks
Develop a network of champions within each account through education, coaching, and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
Be an expert on trends and best practices for digital marketing and analytics
Enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from CleverTap by leveraging full platform functionality
Liaison between your customers and all the internal teams
Handle customer concerns with confidence, putting them at ease

Requirements:

Graduation in B.E (Any stream) / B.Sc (IT)
Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager
Strong technical aptitude

Nice to have:

Ability to speak fluently in English
Experience in SaaS / MarTech
Currently working in night shift
Have worked with clients across Europe

What we offer:

Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation
Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide
Flourish in an Environment that Nurtures Growth and Curiosity

Additional Information:

Job Posted:
July 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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