Customer Success Manager Job at Elliptic (Singapore)

Customer Success Manager

Elliptic

Location:
Singapore , Singapore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You will join our global Commercial team, and champion uncovering and developing new commercial opportunities within our base of existing customers. As Customer Success Manager, you will be responsible for managing a nominated list of customers, mainly Enterprises. Your focus will be to drive profitable annual contract revenue contribution and increased market share from the Elliptic solution and service portfolio. Working in partnership with the Customer Success team, you will manage the upsell sales cycle including identifying opportunities, qualifying, negotiating terms, developing custom proposals and closing upsells and renewals to ultimately deliver profitable revenue growth and >100% net account retention for those named accounts. This is an exciting opportunity for an experienced and tech savvy individual looking for a role where you can make an impact not just on the company you work for but also on the market you work in. Fascinating and challenging work is the norm - working at Elliptic is never boring!

Job Responsibility:

Champion uncovering and developing new commercial opportunities within our base of existing customers
Manage a nominated list of customers, mainly Enterprises
Drive profitable annual contract revenue contribution and increased market share from the Elliptic solution and service portfolio
Manage the upsell sales cycle including identifying opportunities, qualifying, negotiating terms, developing custom proposals and closing upsells and renewals
Deliver profitable revenue growth and >100% net account retention for named accounts

Requirements:

Extensive Customer Success experience managing, retaining and leading expansion opportunities
Experience working with a broad set of customers across the region
Experience creating and working with data flow diagrams of payment schemes and architecture
Ability to understand the customer’s business model and how digital assets fit into their strategy
Ability to analyse customer usage and engagement data to identify trends and opportunities for additional services
Ability to manage difficult client relationships, such as churn or downsell conversation
Ability to evaluate customer needs and preferences in relation to pricing, product terms and conditions
Collaborative mindset, and experience working with a larger account team
Ability to address problems immediately and work across functions to solve problems
Enjoy working with pace and energy, building team spirit
Understanding of complex B2B sales methodologies
Flexible, adaptable and comfortable with changing priorities
5+ years Account Management experience selling SaaS solutions
Experience working with customers distributed across multiple countries/states
Strong relationship building skills, with track record of retention and generating net new business
Demonstrated track record of success and quota over achievement
A collaborative mindset, and the ability to share the spotlight
A strong work ethic and an entrepreneur’s mindset
Interest and curiosity about digital assets and the crypto economy
Payments and/or crypto experience
Familiar with compliance workflows
For APAC candidate - Mandarin speaking

Nice to have:

Understanding of AML/KYC and Forensics space, either in cryptocurrency or traditional financial environments
Experience selling SaaS solutions to Financial Services
Borderline obsession with emerging technology
Knowledge or experience in AML, particularly for crypto
Experience working in the blockchain / Web3 industry
Additional language skills: French
Keen interest in public speaking and being present in events across the region

What we offer:

Competitive salary
Share Options
Holiday - 24 days of annual leave in addition to Singapore gazetted holidays
Health insurance
Personal training budget
Laptop + equipment you need
Home office allowance
Full access to Spill Mental Health Support

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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