Customer Success Manager

• Build and maintain strong relationships with key stakeholders, including clients, partners, suppliers, and regulatory authorities, to ensure customer satisfaction and business success
• Participate in online and offline activities in Italy and internationally
• Communicate with OMNIC delivery team and client delivery team to ensure project delivery within the confirmed scope, time, and budget
• Monitor project progress, address issues promptly, and maintain transparent communication with all parties involved
• Identify optimization opportunities within project delivery processes
• Integrate optimization goals into project objectives
• Develop and implement strategies for incremental changes
• Monitor and measure performance and customer satisfaction rates
• Ensure invoices are sent promptly and acceptance documents are signed
• Maintain all project documentation in compliance with Italian legislation
• Provide strong leadership to department heads and teams
• Foster a culture of collaboration, accountability, and continuous improvement
• Develop talent within the organization through coaching, mentoring, and training initiatives

• Proven track record in project management and client relations, particularly in handling large-scale deals
• Strong leadership, communication, and organizational skills
• Ability to work under pressure and meet tight deadlines
• Bachelor’s degree in Business, Project Management, or a related field
• Proficiency in English and Italian
• Familiarity with CRM software, project management tools, and data analysis

Advanced degrees or certifications (e.g., PMP) are a plus

• Competitive salary and benefits package commensurate with experience
• Opportunity for professional growth and advancement within a dynamic and growing organization
• Collaborative and supportive work environment with a focus on teamwork and innovation
• Unique opportunity to make a meaningful impact in a culturally rich and diverse environment, establishing connections with top market players around the world
• Performance Bonuses: Offer performance-based bonuses to reward exceptional contributions and project successes
• Training Programs: Provide access to ongoing professional development and training opportunities, including certifications and workshops
• Travel Opportunities: Offer opportunities for travel, both domestically and internationally, for professional development and client meetings
• Meal Allowances: Provide meal allowances or on-site catering to ensure employees have access to healthy food options