Customer Success Manager - Demand Job at Sparteo

Senior Customer Success Manager

As a Strategic CSM, you’ll partner with our largest and most complex customers t...

Location

United States , San Francisco

Salary:

180000.00 - 215000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
Experience with business process mapping, requirements analysis, and solution design
Strong technical acumen and passion for AI/agent-building (coding not required)
Ability to simplify and communicate complex problems clearly across audiences
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
Self-motivated, adaptable, and curious team player with a high level of self-efficacy
Proof of eligibility to work in the United States is required
Portuguese Speaker

Job Responsibility

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors)
Facilitate requirements gathering and process mapping for standard operating procedures
document in clear, precise, and actionable terms
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
Maintain deep product knowledge of Fin’s fast-expanding capabilities
remain market aware of the fast evolving AI-agent industry
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Corporate bonus program or a sales incentive
Stock in the form of Restricted Stock Units (RSUs)

Fulltime

Senior Customer Success Manager

As a Strategic CSM, you’ll partner with our largest and most complex customers t...

Location

United States , Chicago

Salary:

162000.00 - 193500.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
Experience with business process mapping, requirements analysis, and solution design
Strong technical acumen and passion for AI/agent-building (coding not required)
Ability to simplify and communicate complex problems clearly across audiences
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
Self-motivated, adaptable, and curious team player with a high level of self-efficacy
Proof of eligibility to work in the United States is required

Job Responsibility

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors)
Facilitate requirements gathering and process mapping for standard operating procedures
document in clear, precise, and actionable terms
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
Maintain deep product knowledge of Fin’s fast-expanding capabilities
remain market aware of the fast evolving AI-agent industry
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Senior Program Manager - Customer Education

Join Airtable as a Senior Program Manager, Customer Education, and play a pivota...

Location

United States

Salary:

133000.00 - 191600.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

5+ years of experience in content creation, curriculum development, and instructional design, preferably in the tech industry (SaaS and AI experience strongly preferred)
Proven expertise in developing both instructor-led and on-demand e-learning content, with proficiency in e-learning authoring tools, LMS platforms, and multimedia editing software
Strong technical proficiency with Airtable and AI-supported processes, including prompt engineering and building educational content for technical audiences
Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and engage diverse audiences
Demonstrated ability to collaborate effectively with cross-functional teams and subject matter experts, and to present to executive stakeholders
Highly adaptable, able to thrive in a fast-paced environment and manage multiple projects simultaneously with a bias for action
Strong analytical skills, with experience using data to measure and improve program effectiveness and tie outcomes to business impact
Creative thinker and innovator, passionate about experimenting with new instructional approaches and technologies to enhance learning experiences

Job Responsibility

Design and develop engaging educational content on AI, including both tool-agnostic and Airtable-specific topics, for a variety of learning formats (self-paced courses, live trainings, workshops, and more)
Lead the end-to-end management and continuous improvement of our cohort-style bootcamp programs, iterating on curriculum and delivery to drive successful AI app deployment
Build and maintain a comprehensive catalog of self-paced, on-demand courses and certifications, supporting distinct learning journeys for different user personas
Standardize and automate operational workflows for scalable program delivery, including cross-functional collaboration and cohort management
Analyze program performance using leading and lagging indicators, and use data-driven insights to optimize educational impact
Collaborate closely with subject matter experts, product, and marketing teams to ensure content accuracy and alignment with business goals
Experiment with new instructional methods and technologies to create innovative, engaging learning experiences

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Demand Marketing Manager

We're looking for a results-driven Event Marketing Manager to help design client...

Location

United States , San Francisco

Salary:

146000.00 - 172000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

Proven track record of success owning client events and conference management end to end
Proven track record of pipeline targets and meeting lead/opportunity goals
Experience with marketing automation platforms (e.g., HubSpot, Marketo, Pardot, ZoomInfo), event management platforms (ZoomWebinar, Bizzabo, other event management tools)
Familiarity with CRM systems like Salesforce
Experience with managing event budgets and vendor relationships and negotiations
Experience in residential mortgage banking or fintech and familiarity with ABM platforms (e.g., 6sense, Demandbase), attribution modeling and pipeline reporting are a plus
Demonstrated experience in quickly testing and scaling new marketing channels, with a focus on speed and efficiency
Strong analytical mindset
Experience analyzing campaign datasets, website metrics, and internal conversion data with a proven ability to translate data insights into action
Proficient with basic analytical tools (Google Sheets/Excel, Looker, Google Analytics)

Job Responsibility

Own end-to-end demand generation programs to drive qualified pipeline across the buyer journey
Responsible for Client event and conference strategy, execution, and optimization of multi-channel campaigns
Support and optimize marketing plan including market research, analyzing customer behavior, identifying target segments
Plan, promote, and execute webinars and events (in-person and virtual)
Plan and execute strategic field marketing programs including Regional VIP events, executive dinners, roadshows
Collaborate with strategic partners to co-market joint solutions
Collaborate with RevOps to track campaign performance across the funnel
Analyze campaign outcomes and present results clearly
Work with content marketing and sales teams to develop and promote marketing materials
Prepare and present recommendations from experimental data to executive level

What we offer

Learning and development allowance
Competitive cash and equity compensation
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Home office stipend
Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Demand Generation Manager

We are seeking a proactive and energetic Demand Generation Manager to support th...

Location

United States , Boston

Salary:

98000.00 - 123500.00 USD / Year

Mirakl

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in marketing, communications, or related field
4+ years of relevant work experience in programs, preferably in a high tech environment
Proven success in programs and project management
Ability to work in a fast-paced environment with multiple stakeholders
Demonstrated ability to organize, prioritize, and multitask under tight deadlines
Detail oriented individual that takes initiative to define and improve processes
Working knowledge of Hubspot, Salesforce, & 6Sense
Experience with marketing reporting
Ability to travel when necessary
periodic international travel required (Paris)

Job Responsibility

Drive the creation of lead generation campaigns that generate marketing qualified leads, new sales opportunities, and increased Mirakl awareness
Develop integrated email nurture campaigns working closely with the Senior Marketing Specialist to ensure alignment across digital channels
Demand generation program development and execution, including email nurture campaigns, webinars, and 3rd party programs
End-to-end development and execution of Mirakl-hosted webinars
Collaborate closely with the sales team ensuring that demand generation strategies are effectively supporting pipeline development
Responsible for campaign setup and operations including: Hubspot, Salesforce, & 6Sense
Support launch and distribution of new content marketing assets, press releases, and customer announcements
Closely track and analyze the effectiveness of marketing campaigns and programs
Manage vendor relationships

What we offer

health, dental, 401(k) match plan, commuter, and PTO

Marketing Manager, Demand Programs – French speaking

The Marketing Manager – Demand Programs will have a solid background in Digital,...

Location

United Kingdom , London

Salary:

Not provided

Nintex

Expiration Date

Until further notice

Requirements

Strategic thinking with a strong bias for execution – proven track record of leading and delivering results through cross-functional teams in high growth environments
The ability to influence a wide audience at all levels and to work cross-functionally, partnering across Marketing, Partner Team, Sales, Customer Success, Finance, and Channel Partners
Understanding of core digital channels (paid search, paid social, email nurture, direct mail, etc.) from strategy all the way through to execution and outcomes
Strong positioning and storytelling skills with the experience to take in ideas from a broad set of stakeholders and narrow them down to a sharp and concise message
Strong presentation and public speaking skills are also desirable
Outstanding analytical capabilities and attention to detail – constantly demonstrating an understanding of the data, analyzing results and seeking continuous improvement
6+ years of marketing at a B2B SaaS company
Business proficiency in French
B. A. or B.S. required, MBA or another advanced degree preferred

Job Responsibility

Pipeline Strategy & Planning: Using the data & results available, develop and execute comprehensive marketing strategies aligned with Nintex’s overall business objectives, driving pipeline and revenue in the areas targeted
Campaign Management: Definition and execution campaigns, including KPI’s, with our GTM teams and Partners to drive top of funnel leads, which convert to pipeline
Event Management: Responsible for the strategy and selection of in region sponsored events, in alignment with target audiences and sales plays
Marketing Collateral: Based on existing assets and new campaign requirements, work closely with Product Marketing, Corporate Comms/Brand, Creative and Product Marketing Teams to build a library of marketing materials to reflect the value proposition for the GTM motion
Relationship Management: Build and cultivate strong cross functional relationships with key stakeholders within the GTM organisations to align marketing efforts, set objectives, targets and KPI’s within Sales, Partner and Marketing channels
Performance Monitoring & Optimisation: Work with the Reporting/Performance teams to ensure optimal setting, and measurement of Campaign KPI’s in the testing framework

What we offer

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

Fulltime

Demand Generation Manager

At Verkada, we're known to push traditional boundaries, and our B2B growth effor...

Location

United States , San Mateo

Salary:

145000.00 - 190000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

4-year undergraduate degree (quantitative field of study strongly preferred)
4+ years of work experience, with a proven track record of successful customer acquisition strategies
Strong quantitative background, with experience using data and metrics to inform marketing decisions
Ability to manage multiple projects simultaneously, with high attention to detail and organizational skills
Excellent communication and interpersonal skills, with the ability to work effectively in a team environment and manage relationships with internal and external stakeholders
Experience with digital marketing automation and CRM tools preferred
Strong analytical skills, with proficiency in analytics tools preferred (e.g., Google Analytics, SQL)
Creative thinker with a passion for digital marketing and growth hacking

Job Responsibility

Develop and implement comprehensive digital marketing strategies to increase brand visibility and customer acquisition across various digital platforms (including social media, email marketing, SEO, and PPC)
Analyze performance data to identify trends, measure campaign effectiveness, and optimize strategies for maximum ROI
Collaborate with cross-functional teams to align digital marketing strategies with overall business goals
Manage and optimize website content for SEO, in addition to overseeing paid search campaigns to maximize visibility and conversion rates
Drive innovation and experimentation in digital marketing tactics to stay ahead of industry trends and leverage new growth opportunities
Report on campaign performance and strategic insights to senior management, providing actionable recommendations for future initiatives

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 80% for family premiums
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Wellness/fitness benefits
Healthy lunches and dinners provided daily

Fulltime

Manager, Customer Success

As the Manager of Customer Success, you will be responsible for driving initiati...

Location

Philippines , Pasig, Metro Manila

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a technology-related field and prior experience with SaaS/high-growth companies
5 years of experience in a customer success, account management, or related client-facing role, with at least 3 years in a leadership or management capacity
Customer-focused and demonstrable passion for customer success
Exceptional English fluency and excellent written, verbal, and listening communication skills with a professional (even dynamic) presence, presentation, and public speaking skills
Proven cross-functional leader with a proven track record of collaboration, prioritization, and workload management
Quick learner, always looking to embrace and master new technologies
Capable project/program management skills with the ability to synthesize customer success outcomes into well-structured success plans that deliver against such outcomes
Proven operational acumen with the ability to define success targets and ensure attainment of targets
Familiarity with next-generation enterprise software customer success concepts, including customer health scores & management, adoption engineering, customer success plans, and account planning
Excellent skills/ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word, and Excel

Job Responsibility

Lead a high-performance Customer Success team focused on higher-touch engagement
Monitor KPIs and evaluate team performance to ensure we are operating at the highest standard
Evaluate churn and downsell reasons and implement plans to reduce customer churn
Drive retention activities based on the client's situation
Initiate process improvements through the creation and execution of new strategies

Customer Success Manager - Demand

Sparteo

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 07, 2026

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