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Customer Success Knowledge Manager

jfrog.com Logo

JFrog

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Location:
Israel , Netanya/Tel Aviv

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At JFrog, self-service is a top priority, sponsored directly by company Leadership. Content and Self-Service are at the core of JFrog Customer Success strategy, both internally for our team and colleagues and externally for our customers.

Job Responsibility:

  • Transform the way content is presented to our customers by implementing innovative solutions in our Help Center
  • Manage and direct the creation of professional and creative content
  • Work with the team’s researchers to measure content effectiveness, set targets, and if necessary revise content until user targets are met and engagement increases
  • Work with the team’s developers to automate publication and validation processes
  • Interact with JFrog customers to better understand how they use JFrog content
  • Foster a culture of knowledge-sharing, contribution, and transparency
  • Build relationships and identify partners across the organization to help promote a “knowledge everywhere” approach

Requirements:

  • B.A or M.A in relevant fields
  • Proven writing skills
  • 2-4 years in a Knowledge Management or related roles
  • Successful experience in innovative thinking and risk-taking
  • Content Strategy development experience
  • Creativity, innovation, and execution skills: proven record of driving new and innovative solutions from start to finish
  • Experience in working with web interfaces (HTML, Javascript)

Nice to have:

  • Technical Writing experience
  • Experience in designing content navigation experience
  • Experience in working in or with a customer success organization
  • Experience in working with Content Delivery Platforms (Zoomin/Fluid Topics)
  • Experience working with authoring tools (Paligo, Author-it, Salesforce Knowledge)
  • Training materials development in DevOps or SaaS

Additional Information:

Job Posted:
December 26, 2025

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