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Customer Success Internship

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Home Made

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Location:
United Kingdom , London

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This is your chance to gain hands-on experience with our Customer Success team, tackle real-world challenges in a fast-paced environment, and play a crucial role in transforming the renting experience for tenants and landlords. Whether it’s helping someone's journey in securing their perfect home or improving their experience of renting a property on a daily basis, you’ll leave your mark while learning, growing, and having a summer to remember!

Job Responsibility:

  • Assisting with tenant onboarding, including reviewing referencing, booking pre-tenancy maintenance/compliance and coordinating move-ins
  • Responding to queries from tenants, offering friendly support and guidance
  • Keeping our systems updated with accurate tenancy information
  • Working closely with our finance team to ensure all monies received are going to the right places
  • Summiting inputs to the deposit schemes
  • Working on renewals as tenancies come to the end of their term – working with the team on negotiations
  • Helping resolve maintenance issues by liaising with the relevant teams
  • Identifying ways to improve processes and enhance the customer experience
  • Working with the team to support on ad hoc projects

Requirements:

  • Customer-first mindset: You enjoy helping others and building relationships
  • Problem-solver: You approach challenges with creativity and determination
  • Organised and detail-oriented: You thrive on managing multiple tasks accurately
  • Tech-savvy: Quick to learn new tools and adapt to systems
  • Great communicator: You can articulate ideas clearly and professionally
  • Team player: Collaboration is your strength, and you thrive in supportive environments
What we offer:
  • How the lettings industry works and career opportunities within it
  • Practical experience in operations, customer service, and problem-solving
  • Insight into property technology and the real estate sector
  • Enhanced professional communication skills

Additional Information:

Job Posted:
January 05, 2026

Expiration:
March 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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