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Customer Success Implementation Manager

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Checkr

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Location:
United States , San Francisco

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

111000.00 - 130000.00 USD / Year
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Job Description:

As a Customer Success Implementation Manager, you will drive execution with our most important customers and partners. In this role, you will coordinate cross-functionally across all departments within the organization: Product, Engineering, Operations, Revenue, Finance and Legal. You will own the day-to-day project management of multiple deployments running simultaneously. We aim to provide a white glove service, manage project scope, and ensure deployments are completed on time. Our ideal candidate is fundamentally a project manager who has experience deploying integrated software solutions.

Job Responsibility:

  • Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
  • Communicate and influence on project planning, execution, and delivery
  • Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process
  • Develop and deliver project plans and RAID logs based on templates
  • Provide ongoing deployment progress to management using relevant reporting tools and dashboards
  • Develop and oversee the project and lead regular project check-in meetings
  • Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
  • Coordinate internal resources as required, drive project to release on time with high-quality
  • Prepare and coordinate client training
  • consult and help customers or partners understand product features and benefits
  • Transition customer or partner from sales to customer success or business development
  • Manage dependencies both within and across the company for multiple projects running simultaneously
  • Translate relevant, actionable information to be digestible by various audiences (project-level resources to executives)

Requirements:

  • 3+ years of project management experience in related industry or SAAS
  • Outstanding written/oral/presentation skills
  • comfortable communicating at multiple levels within an organization (executives to analysts)
  • Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
  • Strong technical understanding of software systems at scale
  • Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
What we offer:
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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