Customer Success Executive Job at Axon (Seattle)

Customer Success Executive

Axon

Location:
United States , Seattle

Category:
Customer Service

Contract Type:
Not provided

Salary:

125063.00 - 200100.00 USD / Year

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Job Description:

We are seeking a Customer Success Manager (CSM) who thrives in high-stakes environments, builds trust with executive-level stakeholders, and drives meaningful outcomes for our clients. This individual will serve as the primary partner for our law enforcement and public safety customers, guiding them through onboarding, adoption, and ongoing success while balancing strategic relationship management with tactical project execution.

Job Responsibility:

Lead customers through discovery sessions to uncover true needs, challenges, and opportunities for success
Manage complex, multi-stakeholder projects from kickoff to completion, applying strategic project discipline to keep initiatives on track and within scope
Navigate and resolve challenging personalities and situations with professionalism, confidence, and diplomacy
Act as a strategic consultant, providing data-driven recommendations and guiding customers toward best practices in adoption and outcomes
Build and maintain relationships at the executive level, demonstrating credibility, confidence, and the ability to influence
Drive retention and growth by identifying expansion opportunities and ensuring customers realize the full value of our solutions
Collaborate cross-functionally with internal teams (Product, Engineering, Support, Sales) to advocate for customer needs

Requirements:

Tenacity and Urgency – relentless focus on driving customer outcomes and overcoming obstacles
Consultative Mindset – ability to ask the right questions, uncover true needs, and provide strategic guidance
Assertiveness – confidence to set boundaries, influence stakeholders, and steer conversations toward solutions
Executive Presence – polished, confident communicator capable of engaging senior leaders with credibility
Project Management Expertise – strong organizational skills with proven ability to manage complex projects and competing priorities
People Wrangler – emotional intelligence and resilience to navigate high-pressure, challenging interactions with professionalism
Curiosity – natural drive to learn, understand, and explore new solutions for customers
Law Enforcement Knowledge – understanding of public safety workflows, challenges, and operational environments
Formal CSM Background – proven experience in a customer success role with measurable impact on retention and growth
Discovery Skills – ability to uncover hidden pain points and opportunities through structured conversations
Confidence – poised, adaptable, and effective in high-stakes, executive-level discussions
5+ years in Customer Success, Account Management, or a related client-facing role
Experience working with law enforcement, public safety, or highly regulated industries strongly preferred
Excellent communication, negotiation, and presentation skills
Ability to travel as needed to support customer engagements

Nice to have:

Some Sales experience preferred
Formal training or certification in Customer Success, Account Management, or Project Management a plus

What we offer:

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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