Customer Success Engineer Job at Palo Alto Networks Italia (Santa Clara)

Customer Success Engineer

Palo Alto Networks Italia

Location:
United States , Santa Clara

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

112000.00 - 182500.00 USD / Year

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Job Description:

Our Customer Success Engineers provide product-level expertise in account setup, deployment, and adoption & optimization, communicating new versions/features, offering product support and advisory, and managing escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations. This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) technologies.

Job Responsibility:

Capture customer’s business and risk requirements, translating them into technical requirements
Work with Product and Engineering teams to ensure customers and partners get the most out of our products
Serve as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases
Ensure customers maximize their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
Facilitate customer engagements to ensure strategic alignment and adoption
Influence key stakeholders (internal and external) with strategic insights and recommendations

Requirements:

5+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles
Strong experience in supporting common end user software (Windows, Mac, Linux)
Strong experience in using tools such as Salesforce, JIRA, Gainsight or Tableau
Experience in working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
Skilled in managing customer escalations with experience in technical support, account management
Some experience with configuring and deploying CDSS features
Some knowledge of customer software qualification, change management, and testing processes
Ability to create and present effective QBR/EBR presentations
Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Ability to multi-task and work in a fast-paced environment

Nice to have:

Prior security certification (PCNSA, PCNSE, NetSec Analyst, CCNA, CCNP, CCIE or similar)
Working experience with public cloud platforms such as AWS, Azure, GCP, Oracle
Open to occasional travel according to the need for strategic customer engagement and on-sites

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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