Customer Success Engineer Jobs

New

Customer Success Engineer

As a Customer Success Engineer at Quantum Metric, you will help to support a por...

Location

United States

Salary:

90000.00 - 120000.00 USD / Year

Quantum Metric

Expiration Date

Until further notice

Requirements

Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Experience with web technologies, analytics, front-end development, and best practices for UX/UI
Development experience with HTML, CSS, and JavaScript
Must exhibit proficiency in JavaScript development
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Expert knowledge of browser developer tools to test scripts & diagnose issues
Familiarity with the page load lifecycle & techniques for performance optimization
Strong project & time management skills
Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment

Job Responsibility

Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy
Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases

What we offer

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards – Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off

Fulltime

New

Manager, Customer Success Engineer

In this role, you will lead a team of Customer Success Engineers responsible for...

Location

United States

Salary:

130000.00 - 160000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3–5 years of people management experience leading technical customer-facing teams
Demonstrated ability to build, scale, and uplevel teams in fast-paced environments
Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures
High level of comfort and proficiency in communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering
Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment

Job Responsibility

Lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback
Ensure the team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale
Hire, mentor, and develop a high-performing team of Customer Success Engineers
Build a culture centered on accountability, ownership, efficient execution, and clear communication
Establish goals and performance metrics that reflect both customer outcomes and internal process excellence
Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills
Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage
Lead complex technical escalations and provide guidance in ambiguous or high-impact situations
Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing

Fulltime

New

Customer Success Engineer

The Customer Success Engineering role is demanding and requires strong organizat...

Location

Salary:

85000.00 - 110000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

2+ years in a customer-facing role
Technical background either through experience or education
Conversant in SQL or willing to learn the basics and a few more advanced topics
Strong discovery and interpersonal skills
Intellectual curiosity, high ambition, and humility
Excellent verbal and written communication skills
Ability to adapt to an ever-changing work environment
Thorough understanding of the technology industry and its players

Job Responsibility

Work directly with all users to ensure they can get the most value from the platform
Answer questions in Intercom, Slack, on the phone, or through email
Provide broad exposure across the organization, including tight collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations

What we offer

Generous equity package for all full-time employees

Fulltime

Customer Success Engineer

Customer Success Engineer role at Endor Labs, building Application Security plat...

Location

United States , Boston, MA

Salary:

Not provided

Endor Labs

Expiration Date

Until further notice

Requirements

Strong background in software engineering with 4-10 years of experience
Deep understanding of programming languages, application security, and DevOps practices
Demonstrated experience in developing custom technical solutions
Experience in customer-facing roles with ability to handle project-based work effectively
Exceptional communication skills for technical topics
Proactive and anticipatory approach to problem-solving

Job Responsibility

Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle
Serve as primary technical point of contact for customers through pre-sales and post-sales stages
Customize security solutions for sophisticated customer environments
Develop bespoke solutions to meet unique needs
Act promptly on technical issues with advanced troubleshooting skills
Forge lasting relationships with clients
Collaborate with engineering teams to translate customer feedback into product improvements
Champion adoption of robust security practices
Lead and manage technical integration projects

What we offer

Competitive salary
Comprehensive health, dental, vision and mental health plans
401(k) plan
Flexible PTO
Opportunities for co-working and team meetups
Dog-friendly office environment

Fulltime

Senior Customer Success Engineer

As a Senior Customer Success Engineer, you will be the first point of contact fo...

Location

India , Mumbai

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Engineering degree (Computer Science preferred)
2+ years of programming experience (API/ Web/ Mobile)
Strong basics and concepts of any programming language
Excellent communication skills & strong customer focus
Proven analytical / problem-solving ability
Ready to work in shifts as per the requirements of the company

Job Responsibility

Provide efficient and accurate technical assistance to ensure customer satisfaction
Provide escalated technical and triage support for other teams
Actively contribute to our online support documentation
Work closely with Engineering, Product, and Customer Success teams
Help define and execute support team processes
Leverage product expertise and technical knowledge to delight customers
Responsible for responding to customer emails and driving excellent customer experience

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high-growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Customer Success Engineer

As a Customer Success Engineer at Endor Labs, you will be the technical champion...

Location

United States , Remote

Salary:

Not provided

Endor Labs

Expiration Date

Until further notice

Requirements

Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices
Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively
A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up
Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences
Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals

Job Responsibility

Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle
Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges
Customize our security solutions to fit into sophisticated customer environments
Occasionally, develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering
Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful
Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises
Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements
Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance
Lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally

What we offer

Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans
401(k) plan to support your long-term financial goals
Flexible PTO to maintain a healthy work-life balance
Opportunities for co-working and team meetups to foster collaboration
A dog-friendly office environment for those who love to bring their fur babies along

Fulltime

New

Customer Success Engineer III

Serves as a single point of contact for technical consultation, for a designated...

Location

India , Gurgaon

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Bachelor's Degree in field related to role
10+ years of experience in System Administration, Consulting and Implementation
Multi-vendor breadth knowledge
Experience handling multiple tasks/projects
Experience working directly with key customer stakeholders
Presenting technical information to wide range of customer stakeholders
In-depth conceptual and practical knowledge in Private Cloud, virtualization and basic knowledge of related technologies
Expert-level knowledge of VMWare vSphere, vCenter, ESXi, SDDC and tools like vMotion, DRS, and HA, SRM & Zerto
Deep understanding of Windows Server OS, Active Directory, Group Policy, and other core services
Understanding of networking, network devices and their usage like Switch, Firewall, Load Balancer

Job Responsibility

Lead and deliver Monthly Service Reviews (MSR) and Quarterly Business Reviews (QBR) with customers, presenting infrastructure performance, availability metrics, and service improvement recommendations
Develop, maintain, and execute the Technical Account Plan (TAP) aligned with customer business goals, VMware architecture standards, and cloud strategy
Define, plan, and drive VMware migration and upgrade strategies (vSphere, vSAN, NSX, vRealize Suite, Aria Operations, SDDC etc.) to ensure seamless transitions and minimal service disruption
Act as the primary technical advisor and escalation point for the customer’s VMware private cloud environment
Proactively manage Data Stores capacity, ESXi / VM performances, Network Bandwidth utilization observations and analysis, Backup and patching observation and resolution of the challenges, vulnerability management and remediation
Responsible for operational health activities: capacity management, performance review, operational review, risk identification and remediation, assistance with technical migrations and customer environment documentation
Drive all major technical events, including upgrades, migrations, DR tests, and incident recovery, ensuring end-to-end coordination across technical, support, and operations teams
Oversee and plan Switches, Firewalls, Load balancer upgrades, Vcenter, ESxi upgraes
ESXi migrations, Zerto configuration for replication and DRE
Perform proactive health checks and capacity assessments, using VMware tools and telemetry data to identify risks, optimization opportunities, and performance trends

Fulltime

Customer Success Engineer (Mobile SDK Support)

As a Customer Success Engineer, you will be the first point of contact for any t...

Location

India , Mumbai

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Engineering degree (Computer Science preferred)
Programming experience (API/ Web/ Mobile) preferably in Android or iOS
Strong basics and concepts of any programming language
Excellent communication skills & strong customer focus
Proven analytical / problem-solving ability
Ready to work in shifts as per the requirements of the company

Job Responsibility

Provide efficient and accurate technical assistance to ensure customer satisfaction
Provide escalated technical and triage support for other teams
Actively contribute to our online support documentation
Work closely with Engineering, Product, and Customer Success teams
Help define and execute support team processes
Leverage product expertise and technical knowledge to delight customers
Responsible for responding to customer emails and driving excellent customer experience

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high-growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Customer Success Engineer

Quantum Metric

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 11, 2025

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Quantum Metric

Location:United States

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 11, 2025

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Job Posted:
December 11, 2025