Customer Success Engineer, PagerDuty

PagerDuty

Location:
Chile, Santiago

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

PagerDuty, Inc. is looking for a Customer Success Engineer (CSE) to work with Customer Success Managers in guiding customers toward successful adoption of its platform. This role is ideal for someone with technical expertise and customer-facing skills. Responsibilities include acting as a technical advisor, leading discovery sessions, developing architectural and integration designs, advocating digital operations best practices, and collaborating on product adoption. Preferred skills include experience in scripting (e.g., Python, Java), knowledge of cloud products, and familiarity with monitoring platforms. PagerDuty offers a hybrid work environment with competitive benefits.

Job Responsibility:

serve as the primary technical advisor to customers for all things digital operations, with deep expertise in the PagerDuty Operations Cloud and its role within the broader digital operations landscape
lead discovery sessions to assess and analyze inefficiencies in customer tooling, processes, and operations—both within and beyond PagerDuty
advise on optimal solutions for streamlining and improving tooling, automation, processes, and operations in PagerDuty
develop custom PagerDuty architectural and integration designs that support customers' business and technology initiatives while taking into account complexities and customizations in the customer environments
consult on designs of custom integrations using product, API, and best practice knowledge
lead technical conversations to influence and improve product adoption while advocating general digital operations best practices
own and increase product adoption metrics across multiple customers simultaneously
collaborate with Customer Success Managers as the primary technical contact in supporting large-scale onboarding and general customer lifecycle initiatives
collect and organize feature requests and prioritize them with product owners, while balancing PagerDuty's desire to move customers along our product roadmap
provide insight to the customer regarding our product roadmap and how the new features can be applied to their business
create automations that can be used to accelerate repetitive tasks, both specifically for customers as well as for a central repository of tools for wider usage
interface with multiple internal stakeholders, such as product, sales, professional services, and engineering

Requirements:

5+ years of similar experience in software/technology
experience implementing new systems, integrations, and processes at scale
knack for grasping technical concepts quickly
curious and eye for technical details: you don’t like not knowing something and are willing to go the extra mile to educate yourself and full-proof your product knowledge
well organized and have the ability to keep track of and balance several customer engagements at the same time
team player that works across multiple teams and departments
ability to work in a fast-paced, changing product and environment
enthusiasm for tackling complex challenges with tactical solutions
analytical, problem-solving, and risk assessment skills
strong verbal and written communication skills
ability to travel to customer sites as necessary
you know and understand our space or you’re already a fan of our products
this role requires working in Central Time (CT)

Nice to have:

solid scripting abilities (Python, Java, JavaScript, Ruby, Powershell, etc.)
working knowledge of SQL, computer networking, Linux, REST APIs, and command-line interfaces (CLIs)
experience with cloud products (SaaS, PaaS, and/or IaaS)
proficiency with popular monitoring platforms (New Relic, Nagios, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.)
familiarity with automation, CI/CD, DevOps, and Site Reliability Engineering (SRE) processes and tools (Ansible, Chef, Puppet, Rundeck, Jenkins, Git, etc.)
knowledge of SSH and WinRM remote authentication protocols

What we offer:

competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
paid volunteer time off: 20 hours per year
company-wide hack weeks
mental wellness programs

Additional Information:

Job Posted:
August 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Success Engineer