Customer Success Associate Job at Cloudera (San Jose)

Customer Success Associate

Cloudera

Location:
Costa Rica , San Jose

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. As a Customer Success Associate (CSA) at Cloudera, you will play a critical role in supporting the success of our customers by ensuring product issues, bugs, and enhancement requests are accurately tracked, validated, and communicated across Customer Success, Product, Support, and Engineering. This is a highly visible, technical, and detail-oriented role designed for individuals who are early in their careers but passionate about data-driven technologies, cross-functional collaboration, and operational excellence. You will act as an operational backbone for the Customer Success organization—maintaining clarity, consistency, and transparency between customer-facing teams and internal engineering groups. The ideal candidate combines strong analytical and technical skills with exceptional organization, communication, and follow-through.

Job Responsibility:

Track and manage product bugs and enhancements using JIRA, Gainsight, and internal dashboards
Collaborate cross-functionally with Product Management, Engineering, and Support to validate ticket statuses and resolution plans
Maintain internal Customer Success dashboards and trackers that summarize customer-impacting issues for executive visibility
Assist senior CSMs and CDEs in preparing customer-facing updates and executive summaries for critical accounts
Support Success Plan hygiene within Gainsight to ensure CTAs, RAG health scores, and customer notes are current
Liaise with Support and Product teams to verify the progress of escalations and follow through to resolution
Develop foundational understanding of Cloudera’s product portfolio to contextualize technical issues
Identify trends across tickets and support cases to help prioritize product improvements
Contribute to continuous process improvement and automation opportunities

Requirements:

1–3 years of experience in Customer Success, Technical Support, or Product Operations (internship experience considered)
A technical mindset with proficiency in JIRA, Salesforce, Gainsight, Excel, and familiarity with SQL or data visualization tools
Understanding of software development life cycles (SDLC) and agile release management practices
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Excellent written and verbal communication skills for summarizing complex technical topics clearly
Curiosity and willingness to learn Cloudera’s technology stack, including data architectures and AI/ML workflows
Demonstrated ability to collaborate across teams with both technical and business stakeholders
Analytical thinking and comfort interpreting datasets, logs, and structured feedback
A proactive, self-starter attitude—comfortable working both independently and as part of a global team
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field preferred

What we offer:

Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups

Additional Information:

Job Posted:
January 24, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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