Customer Success Associate

• Prepare status reports by gathering, analyzing, and summarizing relevant data (Throughput, Utilization, Uptime, etc.)
• Quickly gain a detailed understanding of our customers' business on a daily basis and help to define and monitor the KPIs that provide the highest customer value
• Develop and implement customer success plans that identify new opportunities for sales growth tailored to each customer’s specific goals and requirements
• Frequently spend time at customer sites, building relationships with customers, training users on established and new systems, finding reasons for utilization gaps, and determining which features/bugs to prioritize to improve customer value
• Secure expansion agreements ranging from $250K to $1M+, contributing directly to company growth
• Build and optimize models that support sustained high double-digit year-over-year revenue growth
• Translate complex datasets into clear narratives and recommendations, helping customers make data-informed decisions on renewal and expansion
• Act as a data-driven thought leader, promoting customer insight as a core capability within the CSX team and the wider organization
• Identify opportunities to promote additional products and services that enhance the customer’s operations and drive customer renewals and account expansion
• Work closely with the technical support and engineering teams to resolve customer issues efficiently and effectively

• Bachelor’s degree in Business, Engineering, or a related field
• Experience being on-site at custom facilities, interfacing with operations leaders in a fast-paced 24/7 production environment
• 3-5 years of experience in customer success, account management, or a similar role, preferably within robotics or within the enterprise space
• Strong technical acumen with the ability to understand and explain complex AI and robotics solutions to both technical and non-technical stakeholders
• Proven track record of managing customer relationships and driving customer success in a B2B environment
• Proven ability to analyze complex customer data and translate it into actionable business recommendations
• Ability to collaborate effectively with both technical (Data, Engineering) and business (CX, Sales, Product) stakeholders

Background in selling robotics/automation solutions or direct experience as a buyer of automation equipment within manufacturing environments

• Medical, dental, and vision insurance
• Commuter benefits
• Flexible paid time off (PTO)
• Catered lunch
• 401(k) matching
• Early-stage equity