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As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.
Job Responsibility:
Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Requirements:
5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
Strong understanding of enterprise security and IT products, systems, and processes
Experience with Linux system administration and troubleshooting
Proficiency in scripting with Python and/or JavaScript
Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
Skilled in collaborating with and influencing cross-functional teams
Strong communication skills and the ability to build and maintain relationships with customers
Experience in customer-facing roles is a must
US Citizen Required
Nice to have:
Experience with attack surface management or CNAPP is a plus
This role supports customers on the West Coast, and the ideal candidate will be based in the West Coast region.