Customer Success Analyst Jobs

Customer Success Analyst

Shift timings - 5.30 pm to 2.30 am; Work mode - Work from office (Hyderabad loca...

Location

India , Hyderabad

Salary:

Not provided

insightsoftware

Expiration Date

Until further notice

Requirements

2 to 4 years’ experience in Customer success or Account Management
Knowledge of CRM systems, preferably Salesforce: The Customer Company
Knowledge and experience reviewing and comprehending contract terms, preferably in software
Ability to work in a fast-paced environment
Ability to work cross-functionally with other departments and team members
Comfortable in a highly autonomous role with strong organizational skills
Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
Excellent interpersonal and written and oral communication skills

Job Responsibility

Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
Update customer health information when applicable based on negotiation and discussions with the customer
Create renewal offers/quotes based on contract information, customer usage, and company direction
Report and maintain an accurate forecast
manage renewal forecasting meetings and collaboration activities for designated account portfolio
Negotiate contract terms and pricing with guidance from relevant internal departments and management
Maintain and update account information in CRM
Refer potential opportunities for expansion to our Sales team
Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
Gain a basic knowledge of insightsoftware solutions to better communicate value with customers

Fulltime

Customer Success Manager

We are seeking a strategic and results-oriented Customer Success Manager (CSM) t...

Location

India

Salary:

Not provided

Bluecore

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, or a related field
2-4+ years of experience in customer success, account management, or a similar client-facing role
Experience working with enterprise-level retail clients with complex marketing programs
Proven ability to develop and implement strategies that drive measurable results for clients
Strong analytical skills with experience interpreting data and providing actionable recommendations
Expertise in marketing campaign strategy, customer lifecycle management and performance measurement and optimization
Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders
Experience working cross-functionally with technical, strategic, and data teams to deliver client success
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
High proficiency using spreadsheets (MS Excel, Google Sheets) and creating presentations (MS Powerpoint, Google Slides) for client deliverables

Job Responsibility

Serve as the main point of contact for assigned clients, deeply understanding their business goals, challenges, and marketing strategies
Develop and refine omnichannel marketing strategies that align with client objectives and drive measurable outcomes
Build trusted relationships with key stakeholders, serving as a strategic advisor and advocate for their success
Partner with clients to define success metrics and establish performance benchmarks for their marketing programs
Provide regular reporting and actionable insights to clients, demonstrating ROI and identifying areas for improvement
Monitor campaign performance metrics in collaboration with Data Analysts, identifying trends, risks, and opportunities
Proactively identify potential gaps in performance or alignment and develop proactive solutions to enhance results
Address client challenges promptly, coordinating across internal teams to resolve issues and mitigate risks
Lead regular strategic planning sessions with clients, reviewing performance, aligning on objectives, and planning upcoming initiatives
Share best practices and industry trends to help clients innovate and stay ahead in their markets

What we offer

We are committed to fair hiring practices and to building a welcoming environment for all team members
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment

Customer Success Implementation Manager

As a Customer Success Implementation Manager, you will drive execution with our ...

Location

United States , San Francisco

Salary:

111000.00 - 130000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

3+ years of project management experience in related industry or SAAS
Outstanding written/oral/presentation skills
comfortable communicating at multiple levels within an organization (executives to analysts)
Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
Strong technical understanding of software systems at scale
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

Job Responsibility

Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
Communicate and influence on project planning, execution, and delivery
Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process
Develop and deliver project plans and RAID logs based on templates
Provide ongoing deployment progress to management using relevant reporting tools and dashboards
Develop and oversee the project and lead regular project check-in meetings
Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
Coordinate internal resources as required, drive project to release on time with high-quality
Prepare and coordinate client training
consult and help customers or partners understand product features and benefits

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Analyst I, Solution Success

Fortune 500 clients and government agencies trust eGain AI knowledge solution to...

Location

United States , Sunnyvale

Salary:

75000.00 USD / Year

eGain

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a STEM discipline
0 to 3 Years experience

Job Responsibility

Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email
Troubleshoot customer problems, working with product engineering

What we offer

Stock options

Fulltime

Director, Media Analytics & Customer Success

In this role, you will lead strategic initiatives that drive client success by c...

Location

United States , Pearl River

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 7 years of experience in marketing analytics, with expertise in digital media, television, and online video
Proven ability to provide strategic guidance to clients through measurement and testing tactics
Strong background in data visualization and reporting, with proficiency in tools such as Tableau and Excel
Exceptional communication skills, capable of translating technical data into clear insights for non-technical audiences
Experience in agency settings is preferred, though candidates with client or consultancy backgrounds will also be considered
Resourceful and adaptable, with the ability to uncover insights even when data availability is limited
Educational background in a statistical or analytical field is preferred
a graduate degree is highly advantageous
Demonstrated leadership skills, including experience managing and mentoring teams

Job Responsibility

Develop and oversee the implementation of measurement frameworks, campaign data strategies, and media testing plans to optimize client campaigns
Act as a senior analytics lead for key accounts, translating complex performance data into actionable strategies and communicating insights to executive-level stakeholders
Enhance media analytics offerings by identifying links between performance metrics and variables such as touchpoints, geography, creative sequencing, and channel placement
Design and manage advanced reporting solutions using tools like Tableau, Datorama, and Excel to deliver clear and visually engaging campaign insights
Analyze diverse data sources, including first-party and third-party data, ad server logs, and market research, to uncover insights that refine marketing strategies
Provide leadership and mentorship to a team of analysts, setting annual goals, conducting performance reviews, and refining team structure to achieve optimal results
Collaborate with internal teams such as Client Services, Data Science, and Business Intelligence to identify and implement the best solutions for client needs
Lead client-facing discussions, offering thought leadership and strategic guidance to ensure alignment with business objectives
Stay updated on industry trends and innovations to continuously evolve analytics strategies and practices

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

New

Cs Operations Analyst

The CS Operations Analyst is a critical function responsible for driving efficie...

Location

Philippines , Makati City

Salary:

Not provided

Alida

Expiration Date

Until further notice

Requirements

Comfortable working both in an agile environment and/or with strong processes in place depending on the needs of the business
Advanced skills with Excel/Google Sheets is required (complex formulas, charting, pivot tables), along with basic proficiency with statistics and data analysis
Experience with Zendesk, Salesforce, AI tools, and business intelligence tools would be an asset
Growth mindset is a must: being proactive and eager to learn emerging and new technologies and skills while approaching challenges as opportunities for growth, and setbacks as valuable learning experiences
Minimum of 2+ years in equivalent or similar roles

Job Responsibility

Extract and analyze customer research programs and Alida platform data
Interpret data to identify trends and make recommendations based on the insights gathered
Have a high attention to detail for creating and populating customer-ready reports and presentation templates
Closely collaborate with stakeholders across the global Alida organization with a focus on the Customer Success and Customer Experience organization
Become proficient in Alida’s product suite, client-specific use cases, and industry best practices
Improve workflows within the CX Operations team which may include data analysis methodologies, presentation templates, and workflow enhancements
Coordinate ad-hoc projects by understanding scope of work, breaking down tasks, setting/prioritizing deadlines, and communicating delivery progress to stakeholders

What we offer

Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
Best-in-class company paid benefits for you and your family
Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work
Recognized in 2023 as one of the Best Workplaces for Women®
Recognized as a Top Employer by British Columbia's Top Employers 2023

Fulltime

New

Client Success Manager

Thought Machine’s mission is bold – to properly and permanently rid the world’s ...

Location

Thailand , Bangkok

Salary:

Not provided

Thought Machine

Expiration Date

Until further notice

Requirements

Excellent customer management skills with experience in success management, account management, conflict management, stakeholder management to drive customer satisfaction
Knowledge of banking/finance
Experience collaborating across business units internally and on the customer side
Experience collaborating with the customer’s third-party partners and systems integrators
Excellent communication, presentation and problem solving
Familiar with cloud providers (AWS, GCP, Azure), microservice architectures, observability platforms, databases, deployment strategies (blue/green, canary, etc.), release management, disaster recovery, business continuity
Comfortable adapting to a hyper-growth environment and the ability to approach challenges based on first principles
Naturally curious with a history of learning and adapting to new technologies and environments
Detail-oriented with an analytical mindset

Job Responsibility

CSMs serve as liaisons between the client and the Thought Machine ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and other teams
Partner with our clients to understand their pre-sales plans and turn the customer’s desired outcomes into actionable objectives. You will develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps
Understand client infrastructure at a high level to help speed up incident and support resolution
Know the Thought Machine product platforms, our best practices, and use cases to guide the customer
Act as the Thought Machine liaison for product questions, issues, or escalations. Work with Thought Machine Support teams (on-call engineers, cloud analysts), Product Management (i.e., roadmaps), and other teams as needed
Use customer objectives and understanding to drive new feature development internally and lead across multiple work streams and teams to maintain customer success
Complete analysis and lead weekly, monthly and quarterly operational performance reviews and executive sessions
Work with customers and Support to guide issues/escalations to resolution

What we offer

Highly competitive salary
Paid holiday + public holidays
All the latest tech you need
A talented & experienced team as your colleagues
An environment where we encourage learning and progress

Senior Adoption and Engagement Analyst

Group AI Management and Strategy (AIMS) team is responsible for developing and i...

Location

Poland

Salary:

Not provided

HSBC

Expiration Date

February 27, 2026

Requirements

Project management skills and experience in large and complex projects
Previous experience in a customer success role
Experience working with cross-cultural or regional teams across different geographic regions and time zones
Knowledge of emerging technologies such as Artificial Intelligence and Generative Artificial Intelligence (AI/GAI)
Familiarity with support and CRM platforms, such as JIRA
Extroverted and outgoing personality, comfortable engaging with stakeholders from diverse backgrounds
Strong written and verbal communication skills
Ability to effectively interact with key stakeholders and users
Cantonese and English (both spoken) is a plus
Highly organized, with the ability to manage multiple onboarding projects and support tickets without compromising quality

Job Responsibility

Provide ongoing support throughout the onboarding process to ensure users in market are set up for success
Drive adoption of the tool including providing user onboarding and ongoing training sessions
Proactively gather, document, and synthesise user feedback various markets for our Product and Engineering teams to drive product improvements
Provide high quality and ongoing support including incident management and escalating to relevant parties to resolve user problems
Serve as a first line response to support tickets, addressing their questions and resolving issues in a timely and empathetic manner
Monitor and maintain user adoption and engagement metrics and set best practices for driving adoption and engagement goals

What we offer

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery and kindergarten discounts

Fulltime

Customer Success Analyst

insightsoftware

Location:
India, Hyderabad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 09, 2025

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