Customer Success Agent, Robert Half

Robert Half

Location:
United States, Milwaukee

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated and dynamic Customer Success Agent to join our team in Milwaukee, Wisconsin. In this position, you will play a critical role in ensuring our customers experience exceptional value and support. The ideal candidate will be passionate about delivering outstanding service and adept at problem-solving in a fast-paced environment.

Job Responsibility:

Serve as a committed customer success representative to ensure clients receive personalized and efficient support
Handle a daily target of 85 calls, maintaining high standards of service and professionalism
Advocate for customers by streamlining their experience and minimizing effort on their part
Analyze customer concerns independently and provide timely, effective solutions
Troubleshoot technical issues using self-help tools and resources to resolve problems efficiently
Maintain a strong understanding of the company's products and services to deliver accurate information
Collaborate with cross-functional teams to resolve inquiries and achieve one-call resolutions
Utilize Microsoft Office tools, including Teams, Word, Outlook, and Excel, for effective communication and documentation
Monitor and meet call center metrics in a high-volume, fast-paced environment

Requirements:

Minimum of 3 years of experience in a customer success or call center role
Proven ability to meet call center metrics and handle high call volumes efficiently
Strong proficiency in Microsoft Office tools, including Teams, Word, Outlook, and Excel
Exceptional problem-solving skills with the ability to work independently and think critically
Excellent communication and interpersonal skills to deliver elite customer experiences
Familiarity with troubleshooting techniques and self-help tools for resolving technical issues
Ability to adapt quickly and work collaboratively with cross-functional teams
Experience in data entry and maintaining accurate customer records
Legally authorized to work in the United States

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Competitive compensation
Free online training

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Success Agent