Customer Strategy & Planning Expert Job at Unilever (Baku)

Customer Solutions Strategy & Commercial Lead

About Contilio: Contilio 3D AI is a fast-growing, AI-first SaaS scaleup based in...

Location

United Kingdom , London

Salary:

Not provided

Contilio

Expiration Date

Until further notice

Requirements

9 years’ experience in commercial/Strategy, SaaS, and Contech/Proptech roles, ideally with exposure to both enterprise sales and customer success/delivery
Strong consulting toolkit: expert in structured problem solving, structured presentations, ROI models and business cases for different buyer groups, from engineers to senior executives
Solid technical credibility: deep understanding of construction management processes, enterprise SaaS, and data workflows, plus proficiency in HubSpot, PowerPoint and Excel
Excellent communication and stakeholder management skills, with a proven track record of influencing and presenting to senior executives
Strong commercial acumen (comfortable with contracts, financial models, proposals and account strategy), and project management skills (able to deliver complex plans with agility and autonomy)
You thrive in fast-paced, hands-on and evolving enviroments

Job Responsibility

Sales and Business Development Support: Create and present high-quality decks, account win plans, proposals, contracts and other materials
Joint sales calls, lead product demos, and answer product, technical & commercial questions
Proactively generate leads, represent Contilio at events and meetings, and execute account-based marketing initiatives
Customer Delivery & Success Ownership: Develop delivery plans for enterprise customers, and lead execution ensuring fast onboarding, measurable outcomes, and long-term adoption
Ensure adoption across different user groups by aligning business processes with product capabilities, and developing training, workflows and and execution playbooks
Identify and resolve issues, collect feedback, and triage new feature requests
Continuously demonstrate Contilio's value and drive upsell and cross-sell opportunities in collaboration with account managers, or directly
Act as a trusted advisor for delivery, tech and executive teams
Customer Strategy & Commercial Growth: Build executive-ready ROI cases, strategic decks, and success plans
Develop deep industry knowledge across the construction, real estate, data center space, and translate insights into measurable customer strategies, KPIs, and processes

What we offer

base salary, variable compensation linked to commercial KPIs, and equity

Fulltime

Automotive global account

Strategic Account management role including Global business development; Develop...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Account Management
Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts
Leads and coordinates with key internal and customer stakeholders (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to deliver on account plans and grow the account, leveraging industry knowledge
Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience
Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry point of view to shape ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account
Develops mature strategies to execute plans for the assigned customer to ensure Microsoft and partner sales goals are on target, create high value revenue generating opportunities, and establish long term customer success and continued interaction
Leads efforts with key internal and external partners including vertical industry partners with business and technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging relationships, influence, and industry knowledge. Participates in discussions to impact the broader ecosystem (e.g., passing legislation)
Competitive Knowledge
Proactively coordinates with internal network of industry experts to build and maintain strong knowledge of Microsoft's offerings (e.g., product landscape, solutions, industry strategy), the industry (e.g., emerging trends), competitors (e.g., AWS, Salesforce), and customer business priorities (e.g., challenges, competitive landscape) to articulate Microsoft's value proposition and shape business direction
Customer Engagement

Job Responsibility

Account Management
Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts, Leads and coordinates with key internal and customer stakeholders (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to deliver on account plans and grow the account, leveraging industry knowledge
Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience
Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry point of view to shape ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account
Develops mature strategies to execute plans for the assigned customer to ensure Microsoft and partner sales goals are on target, create high value revenue generating opportunities, and establish long term customer success and continued interaction.Leads efforts with key internal and external partners including vertical industry partners with business and technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging relationships, influence, and industry knowledge. Participates in discussions to impact the broader ecosystem (e.g., passing legislation)

Fulltime

Senior Account Executive

Job role is Account Executive to join Microsoft's Public Sector team. We are loo...

Location

Thailand , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

7+ years experience working in an industry (FSI, Government), driving digital and AI transformation, or other relevant work experience (e.g., consulting, technology)
OR Bachelor's Degree in Business, Technology, or related field AND 5+ years of experience working in a relevant industry (FSI, Government), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
OR Master's Degree in Business Administration Degree AND 4+ years experience working in an industry (FSI, Government), driving digital transformation, or relevant work experience (e.g., consulting, technology)
Bachelor's Degree in Business, Technology, or related field AND 8+ years of experience working in an industry (FSI, Government), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
OR Master's Degree in Business Administration Degree AND 6+ years experience working in an industry FSI, Government), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
Extensive background in technology or consulting firm
Experience in FSI or government is the advantage
Must demonstrate positive attitude, excellent communications skill, ability to collaborate
Must be a high performance individual who can cope with the speed of change in the industry and technology

Job Responsibility

Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive and business and technical decision makers at high levels of the customer's organization to establish alignment and secure buy-in and execution
Connects the customer to Microsoft executives
Leverages strong customer engagement strategies to build long-term relationships with customers and drive budget allocation decisions
Partners with them to foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts
Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President)
Proactively develops a comprehensive understanding of customer's business needs and strategies for each assigned account, of their priorities, and of the industry direction
Anticipates customers needs to deliver new insights on customers business strategies and educate customers on ways to jointly address these needs
Identifies and pursues opportunities to offer highly-customizable digitalization solutions
Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs
Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model

Fulltime

Director, Digital Analytics Strategy

We are looking for a passionate, motivated, high-performing team member to join ...

Location

United States

Salary:

Not provided

Zion & Zion

Expiration Date

Until further notice

Requirements

7+ years of hands-on experience in analytics strategy and execution
3+ years’ experience working at a digital agency or ad agency
A passion for using data to tell stories, understanding customer behavior, surfacing insights, and inform decisions
Expert-level knowledge of digital analytics solutions and experience developing analytics measurement strategies
Ability to communicate with technical resources
Expert knowledge of digital analytics solutions including Google Analytics, Adobe Analytics, Amplitude and/or similar digital analytics platforms
Experience with CDPs, such as Tealium, Segment, mParticle, Amperity, Adobe Experience Platform, Treasure Data
Customer use case knowledge to proactively identify growth opportunities
A solid understanding of marketing technologies
In-depth web analytics strategy and web analytics solution design experience (NOT just analytics “implementation” experience, but analytics “strategy” experience) with a proven track record of meeting and exceeding clients’ expectations

Job Responsibility

Lead stakeholder discussions and help clients to translate business objectives into website KPIs and goals
Produce analytics measurement plans for all types of digital properties – from single-page applications, large multi-site platforms, to gaming and connected devices
Lead technology & strategy solution engagements across multi-functional workstreams
customer data platform (CDP), data onboarding and activation, and analytics
Work with our Solutions Architecture and Consulting team to advise on data and analytics technology topics
Provide expert consulting services and thought leadership to clients and potential clients
Collaborate with internal teams and vendor partners to develop solutions to meet client’s unique requirements, which include combinations of data, technology, partners, integrations and analytics
Serve as client’s digital marketing ecosystem subject matter expert
Manage and own multiple client relationships, serving as the subject matter expert for analytics
Collaborate and guide cross functional teams through integration projects with competing priorities, several stakeholders, and tight timelines

Customer Experience Executive

Ciphr has an exciting opportunity for a Customer Experience Executive to join th...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Experience within the SaaS/HCM industry, with a proven track record of understanding products and services at an expert level
Evidence of deploying a customer focus approach with the ability to amplify the voice of the customer within the business
Able to resolve issues effectively, handle difficult conversations constructively, and remove obstacles for customers
Organisation skills to effectively prioritise multiple customer requests and communicate regular updates to the business and customer
Dedicated to delivering outstanding customer experiences, willing to go the extra mile
Experience of using CRM and ticketing systems effectively
Available to travel to offsite meetings and visit customers as required
The drive and determination to deliver the right resolution for both the company and the customer
Operating with high agency
willing to go above and beyond to remove blockers for the customer and provide expert service

Job Responsibility

Analyze customer needs, expectations, and perceptions through feedback, data, and market trends to shape customer experience strategies
Focus on increasing customer satisfaction, loyalty, and advocacy
Promote and drive cross-functional collaboration to streamline processes and enhance the customer experience
Build trusted customer relationships, addressing needs and challenges with tailored strategies or corrective action plans
Advocate for customers by amplifying their feedback and concerns within the organisation
Design and optimise customer journeys across channels by consulting internal and external stakeholders ensuring that our tone of voice and brand are represented effectively
Identify and act on opportunities for customers to gain more value, in collaboration with commercial teams
Facilitate customer skill development and product adoption through training, education, and enablement sessions
Supporting the planning and delivery of customer service and support projects, ensuring resources and project timelines are prioritised in line with customer needs and expectations
Model our values, brand and tone of voice to support a gold-standard customer experience and encourage the wider customer operations team to embed these at all customer touch points

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

Senior Bid Strategist, Proposals

As a Senior Bid Strategist at Axon, you’ll leverage deep market knowledge to dev...

Location

United States , San Francisco

Salary:

116250.00 - 186000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

10+ years in bid strategy, proposal management, or strategic planning, demonstrating expertise in bid development, strategic analysis, and competitive positioning
History of successfully leading complex bids
Deep analytical ability to interpret market trends
proven capability in developing compelling, customer-focused bid strategies and persuasive content
Exceptional interpersonal and communication skills
demonstrated capability to influence cross-functional, geographically dispersed senior teams, driving alignment on complex bid strategies
Advanced proficiency in bid management software (RFPIO, Qvidian, Qorus), CRM systems (Salesforce), Microsoft Office Suite, SharePoint, and Teams
strong analytical, strategic problem-solving abilities
Evaluate, recommend, implement strategic improvements in bid strategy processes
continuously elevate competitive effectiveness

Job Responsibility

Lead bid strategy creation for complex, high-value opportunities, collaborating cross-functionally to integrate clear win themes and competitive differentiators
Apply commercial acumen, sales strategies, customer insights, market trends, and Axon's solutions to produce targeted proposals that maximize win probability
Provide strategic oversight to ensure proposal content effectively communicates Axon’s strengths and aligns with customer needs, market conditions, and competitive insights
Work closely with proposal managers and subject matter experts to ensure proposals clearly communicate Axon’s strengths, align with customer priorities, and reinforce our competitive advantage
Regularly collaborate with senior stakeholders from Sales, Product Management, Marketing, Engineering, Legal, and Finance to ensure proposals are consistent, clear, and aligned with company strategy
Facilitate strategic discussions and align cross-functional input throughout the proposal lifecycle—from initial analysis through final submission
Ensure proposals consistently emphasize Axon’s unique value, align with strategic objectives, and meet compliance requirements
Conduct market and competitor analyses to identify clear, actionable differentiators that help Axon win bids
Recommend and implement strategic enhancements and innovative best practices within the bid strategy process
Identify and implement process improvements to make Axon's bids more competitive and successful

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Territory Manager Specialist Commercial

This role has been designed as onsite with an expectation that you will primaril...

Location

United States , Wisconsin

Salary:

210500.00 - 495000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor’s degree preferred
Demonstrated achievement of progressively higher quota diversity of business customer, and higher level customer interface
Prior selling experience includes multiple, diverse set of selling responsibilities
Viewed as expert in given field by company and customer
Considered a mentor of selling strategy, including designing strategy
Typically 8+ years of Networking Sales Experience
Network sales experience required
SLED selling experience preferred
K-12 selling experience preferred
Must be located within driving distance of Wisconsin and have the ability to travel within the state of Wisconsin to customer sites on a regular basis

Job Responsibility

Develops long term sales pipeline to increase the company’s market share in specialized area
Use specialty expertise to seek out new opportunities for customer value by expanding and enhancing existing opportunities to build the pipeline in and drive pursuit in specialty area
Provide support to the Account managers
Set direction for business development and solution replication
Creates and grows reference customers
Sell complex products or solutions to customers on a partnership basis
May act as a dedicated resource to a few strategic accounts
Focus on growing contractual renewals for large accounts with more complexity, to higher- total contract-value renewals
Establish a professional, working, and consultative, relationship with the client, including the C-level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry
Maintain and use overall cross-portfolio knowledge to support account leads with integration of solutions

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

New

Customer Success & Experience Specialist

Ciphr has an exciting opportunity for a Customer Success & Experience Specialist...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Preferably 1-2 years relevant experience ideally within the SaaS/HCM industry, with a proven track record of understanding products and services at an expert level
Evidence of deploying a customer focus approach with the ability to amplify the voice of the customer within the business
Able to resolve issues effectively, handle difficult conversations constructively, and remove obstacles for customers
Organisation skills to effectively prioritise multiple customer requests and communicate regular updates to the business and customer
Dedicated to delivering outstanding customer experiences, willing to go the extra mile
Experience of using CRM and ticketing systems effectively
Available to travel to offsite meetings and visit customers as required
The drive and determination to deliver the right resolution for both the company and the customer
Operating with high agency
willing to go above and beyond to remove blockers for the customer and provide expert service

Job Responsibility

Analyse customer needs, expectations, and perceptions through feedback, data, and market trends to shape customer experience strategies
Focus on increasing customer satisfaction, loyalty, and advocacy
Promote and drive cross-functional collaboration to streamline processes and enhance the customer experience
Build trusted customer relationships, addressing needs and challenges with tailored strategies or corrective action plans
Advocate for customers by amplifying their feedback and concerns within the organisation
Design and optimise customer journeys across channels by consulting internal and external stakeholders ensuring that our tone of voice and brand are represented effectively
Identify and act on opportunities for customers to gain more value, in collaboration with commercial teams
Facilitate customer skill development and product adoption through training, education, and enablement sessions
Supporting the planning and delivery of customer service and support projects, ensuring resources and project timelines are prioritised in line with customer needs and expectations
Model our values, brand and tone of voice to support a gold-standard customer experience and encourage the wider customer operations team to embed these at all customer touch points

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

Customer Strategy & Planning Expert

Unilever

Location:
Azerbaijan , Baku

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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