Customer Solutions Engineer Jobs

New

Senior Manager, Customer Solutions Engineering

Customer support is on the very front-lines of assisting our dbt Cloud customers...

Location

United States , New York City

Salary:

187000.00 - 226800.00 USD / Year

dbt Labs

Expiration Date

Until further notice

Requirements

Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
A proven track record of building and leading high-performing technical support or engineering teams
Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects

Job Responsibility

Lead and develop a team of Customer Solutions Engineers across the US East, ensuring high-quality technical support for enterprise customers
Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution
Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack
Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience
Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness
Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation
Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction

What we offer

Unlimited vacation
401k w/3% guaranteed contribution
Excellent healthcare
Paid Parental Leave
Wellness stipend
Home office stipend

Fulltime

New

Manager, Customer Solutions Engineering

Customer support is on the very front-lines of assisting our dbt Cloud customers...

Location

Australia

Salary:

203000.00 - 246000.00 AUD / Year

dbt Labs

Expiration Date

Until further notice

Requirements

Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
A proven track record of building and leading high-performing technical support or engineering teams
Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects

Job Responsibility

Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers
Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution
Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack
Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience
Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness
Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation
Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction

What we offer

Unlimited vacation
401k w/3% guaranteed contribution
Excellent healthcare
Paid Parental Leave
Wellness stipend
Home office stipend

Fulltime

New

Customer Solutions Engineer

As the Customer Solutions Engineer / Manager at TactoTek you will serve as the s...

Location

Japan , Shibuya, Tokyo

Salary:

Not provided

TactoTek

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Mechanical Engineering or a related field (Master’s degree is a plus but not required)
5-10 years’ experience in product design, systems engineering, or mechanical engineering roles with exposure to cross-functional project management, preferably in the field of automotive
Proficiency in CAD tools (3D and 2D) and simulation methods (FEA, optical, mold flow) combined with experience in BOM management and CAPEX planning
Strong project management skills with a proven ability to coordinate multi-disciplinary teams and projects
Excellent communication and presentation skills tailored to diverse audiences
Adaptability and a customer-centric mindset in a fast-paced, innovative environment
Native-level Japanese speaker, with fluency in English (Mandarin is a plus but not required)
Willingness to travel for up to one month training in Finland when start your career at TactoTek
Flexibility to travel within Japan and Asia for client meetings, tech shows, and industry events
Annual travel to Finland

Job Responsibility

Serve as the primary technical liaison for customers, guiding customers through the IMSE development process and projects from initial ideation to prototype development and beyond
Lead prototyping efforts and coordinate cross-functional project execution to ensure that designs are manufacturable, scalable, and meet customer needs
Oversee the management of the Bill of Materials (BOM) to align with project cost, material, and manufacturing requirements
Maintain robust relationships with customers through regular, clear communication and proactive project updates
Provide technical sales support, including product demonstrations, presentations, and feasibility discussions
Stay informed on industry trends in automotive, aerospace, consumer products, and other key sectors to deliver innovative, market-aligned solutions
Collaborate with internal teams (technology and product development, sales, field application engineering) to ensure smooth project execution and high customer satisfaction
Present integrated technical and project management insights to a variety of stakeholders, from technical teams to senior management
Develop an in-depth understanding of IMSE technology and contribute to continuous product improvement by incorporating customer feedback and identifying opportunities for technological innovation

What we offer

Competitive compensation package
Flexible work environment
Remote-friendly culture
Opportunity to be part of a team redefining how electronics are designed and manufactured

Fulltime

New

Customer Solutions Engineer, Illumination

As a Customer Solutions Engineer, Illumination at TactoTek, you will play a key ...

Location

China , Shanghai

Salary:

Not provided

TactoTek

Expiration Date

Until further notice

Requirements

Degree in Optical Engineering, Electronics, Mechanical Engineering, or a related field
Native Chinese
English is the major working language
Experience in illumination or optical design in the automotive sector with exposure to cross-functional project management
Hands-on experience with optical simulation tools (Speos, LightTools, etc.)
Good understanding of optical theory and its practical applications
Logical and facts & data-based analysis skills, familiar with DFMEA, PFMEA, Feasibility study processes, particularly for plastic and film-based technologies
Excellent communication and presentation skills, with a strong ability to build trust and credibility with customers
Adaptability and a customer-centric mindset in a fast-paced, innovative environment
Ability to work independently while being a strong team player as well

Job Responsibility

Serve as the primary technical liaison to customer R&D, design, and manufacturing teams—advising on how IMSE® can be adapted to meet specific application goals
Concept, simulate, and develop integrated lighting solutions using IMSE® technology, ensuring optical performance, homogeneity, and manufacturability
Conduct or support optical simulations (e.g., Speos or LightTools) to validate concepts and provide technical insight during design discussions
Lead or contribute to prototype development, evaluating feasibility from both a technical and production standpoint
Collaborate closely with internal experts in optics, electronics, mechanics, and manufacturing to deliver high-quality outcomes
Support customer workshops, technical reviews, and pre-sales engagements by translating customer requirements into actionable engineering tasks

What we offer

We are a fast-growing, modern company at the forefront of IMSE® technology
You'll collaborate with world-leading IMSE experts and globally recognized brands, driving innovation in next-generation electronics
At TactoTek, employees are empowered to take responsibility for their work, contribute proactively, and actively shape the evolution of their role over time
Work-life balance comes naturally—our flexible work environment and remote-friendly culture have been part of our DNA long before it became the norm
We offer a competitive compensation package, and the opportunity to be part of a team redefining how electronics are designed and manufactured

New

Customer Solutions Engineer, Illumination

As a Customer Solutions Engineer, Illumination at TactoTek, you will play a key ...

Location

United States , Detroit

Salary:

Not provided

TactoTek

Expiration Date

Until further notice

Requirements

Degree in Optical Engineering, Electronics, Mechanical Engineering, or a related field
Native English, other languages are a plus
Minimum of 3 years (ideally 5 years) of experience in illumination or optical design in the automotive sector with exposure to cross-functional project management
Hands-on experience with optical simulation tools (Speos, LightTools, etc.)
Good understanding of optical theory and its practical applications
Basic understanding of plastic injection molding and elementary tool design
Basic knowledge of FMVSS and ECE lighting regulatory requirements
Logical and facts & data-based analysis skills, familiar with DFMEA, PFMEA, Feasibility study processes, particularly for plastic and film-based technologies
Excellent communication and presentation skills, with a strong ability to build trust and credibility with customers
Adaptability and a customer-centric mindset in a fast-paced, innovative environment

Job Responsibility

Serve as the primary technical liaison to customer R&D, design, and manufacturing teams—advising on how IMSE® can be adapted to meet specific application goals
Concept, simulate, and develop integrated lighting solutions using IMSE® technology, ensuring optical performance, homogeneity, and manufacturability
Conduct or support optical simulations (e.g., Speos or LightTools) to validate concepts and provide technical insight during design discussions
Lead or contribute to prototype development, evaluating feasibility from both a technical and production standpoint
Collaborate closely with internal experts in optics, electronics, mechanics, and manufacturing to deliver high-quality outcomes
Support customer workshops, technical reviews, and pre-sales engagements by translating customer requirements into actionable engineering tasks

What we offer

We are a fast-growing, modern company at the forefront of IMSE® technology
You'll collaborate with world-leading IMSE experts and globally recognized brands, driving innovation in next-generation electronics
At TactoTek, employees are empowered to take responsibility for their work, contribute proactively, and actively shape the evolution of their role over time
Work-life balance comes naturally—our flexible work environment and remote-friendly culture have been part of our DNA long before it became the norm
We offer a competitive compensation package, and the opportunity to be part of a team redefining how electronics are designed and manufactured

New

Customer Solutions Engineer

We're looking to add a new team member to our growing Customer Solutions Enginee...

Location

Philippines

Salary:

1145000.00 - 1380000.00 PHP / Year

dbt Labs

Expiration Date

Until further notice

Requirements

3+ years in technical consulting, advanced support, or software development within a SaaS environment
Strong SQL troubleshooting and comfort with templating languages such as Jinja or Liquid
Experience with YAML and JSON configuration and interpreting network requests
Hands-on experience with REST APIs and token-based authentication
Demonstrated ability to produce precise, reproducible escalations with clear actual vs. expected outcomes
Excellent written and verbal communication for clear customer updates and crisp internal handoffs
Customer mindset with the discipline to clarify goals and constraints before proposing solutions

Job Responsibility

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
Build and deepen your technical expertise across dbt products, with a focus on dbt Cloud and new capabilities such as Fusion
Support customers through tickets, email, and video, managing issues from quick questions to complex technical challenges while upholding Support SLAs
Own customer issues end to end: troubleshoot, reproduce, and deliver fixes or high‑quality, reproducible escalations with clear impact statements
Clarify customer goals and context before proposing solutions to ensure accurate, durable outcomes
Contribute documentation and enablement that are technically accurate, easy to understand, and scalable
Actively coach and mentor teammates, raising the bar for technical quality and customer experience
Develop advanced knowledge in areas like platform architecture, administration, and integrations relevant to dbt products
Pursue professional growth with a clear development plan and manager support

What we offer

Flexible paid time off with a culture that actively encourages rest, recharging, and work-life balance
Healthcare: Comprehensive medical, dental, and vision coverage for you and your eligible dependents
Life & Disability Protection: Coverage aligned with local employment standards
Sick leave: Generous policy in line with local requirements, with additional flexibility for extended needs
Paid caregiver and medical leave to support your personal or family health needs
Retirement contributions: Participation in the Philippines' Social Security System (SSS), with employer and employee contributions
Observed national holidays, with additional flexibility in time off planning
Flexible monthly stipends for: Health & wellness
Cellphone & internet
Home office setup

Fulltime

New

Customer Solutions Engineer

We're looking to add a new team member to our growing Customer Solutions Enginee...

Location

Ireland

Salary:

Not provided

dbt Labs

Expiration Date

Until further notice

Requirements

Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
Exceptional written and verbal communication skills
A genuine drive for solving problems and helping others
A strong technical foundation, especially within a SaaS support environment
Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
Experience building documentation or technical how-to guides using a variety of media (text, images, video)
A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

Job Responsibility

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge
Take ownership of customer challenges, from initial troubleshooting to resolution
Enhance our documentation, ensuring it’s both technically accurate and easily understood
Proactively seek out professional development opportunities, always aiming to bring more to our team and our users
Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

What we offer

Unlimited vacation time with a culture that actively encourages time off
Healthcare: A monthly allowance is included in your paycheck to support purchasing health coverage or other supplemental benefits — no reimbursement required
Generous paid parental leave
Flexible monthly stipends for: Health & wellness
Home office setup
Cellphone & internet
Learning and development
Office space
And more

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking including DNS, DHCP, spanning tree, network access control technologies, 802.1X, IGRP routing protocols, remote access technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills in English
Willingness to work as part of larger team

Job Responsibility

Working with Critical Account Program customers as senior technical resource
Working with premium services customers for onboarding and ongoing support
Identifying suboptimal designs and/or misconfigurations and consulting on correction plans
Working with engineering escalations team and customers to identify and troubleshoot bugs
Building strong customer relationships and becoming trusted advisor
Building strong relationships across internal organization
Collaborative teamwork and knowledge sharing
Travel up to 50%

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Customer Solutions Engineer

dbt Labs

Location:
United Kingdom

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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Job Posted:December 08, 2025

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