Customer Services Team Member

• Provide a courteous and professional telephone service to our customers, always ensuring their needs are met
• To become fully competent, through in-house training, in the use of the Company’s computer systems in order to meet customer requirements and communicate accurate and valid information when conversing with both internal and external customers
• To consistently and positively represent the Company to customers in line with the Customer Care Requirements
• To accurately identify and resolve customer problems or escalate them to appropriate personnel where the required remedial action falls outside your own area of responsibility
• To maintain effective communication with both internal and external customers at all times
• To ensure all documentation is accurately completed, stored and provided to appropriate personnel when required
• To progress to become a multi-skilled Team Member, offering flexibility within the department for the efficient provision of goods and services in accordance with customer needs
• Any other duties commensurate with the role

NVQ Level 2 in Business & Administration or equivalent IT qualification (Desirable)