Customer Services Coordinator - Membership Job at Office Angels (London)

Temporary Coordinator

We're currently recruiting for a highly organised and proactive Coordinator to j...

Location

United Kingdom , Glasgow

Salary:

15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong administrative and organisational skills
Excellent communication and customer service abilities
Experience in event coordination and basic financial processes
Confident using CRM or membership databases
Proactive, adaptable, and a strong team player

Job Responsibility

Act as the first point of contact for enquiries, delivering excellent customer service
Coordinate and support regional events, including venue booking, delegate management, and on-site logistics
Provide administrative support to committees, officers, and branches
Maintain and update website content
Manage membership data and generate reports using internal systems
Assist with financial administration, including invoice processing and account maintenance
Create and distribute marketing materials and email communications

What we offer

Direct employment with Office Angels - we're here to support you every step of the way
Access to exclusive discounts with top high street brands
Eye care vouchers and contributions towards glasses for VDU use
Flexibility to explore different industries and roles while maintaining work/life balance

Fulltime

Front Desk Coordinator

Sollis Health is looking for a passionate, customer service and hospitality-driv...

Location

United States , San Francisco

Salary:

25.00 - 30.00 USD / Hour

Sollis Health

Expiration Date

Until further notice

Requirements

High School Diploma or greater required
1-2 years of previous hospitality and/or medical office experience strongly preferred
Excellent administrative background, especially in managing customers on the phone
Ability to efficiently execute (and often improve) established office routines and policies.

Job Responsibility

Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service
Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation
Conducting temperature checks and COVID screening questions
Entering membership leads and patient demographics into Salesforce
Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate
Addressing any member questions or concerns in a timely manner and escalating them as needed
Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs
Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards
Distributing mail and facilitating mailing items to members and signing for packages on occasion
Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed

Fulltime

Front Desk Coordinator

Sollis Health is looking for a passionate, customer service and hospitality-driv...

Location

United States , San Francisco

Salary:

25.00 - 30.00 USD / Hour

Sollis Health

Expiration Date

Until further notice

Requirements

High School Diploma or greater required
1-2 years of previous hospitality and/or medical office experience strongly preferred
Excellent administrative background, especially in managing customers on the phone
Ability to efficiently execute (and often improve) established office routines and policies

Job Responsibility

Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service
Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation
Conducting temperature checks and COVID screening questions
Entering membership leads and patient demographics into Salesforce
Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate
Addressing any member questions or concerns in a timely manner and escalating them as needed
Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs
Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards
Distributing mail and facilitating mailing items to members and signing for packages on occasion
Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed

Parttime

Membership Support Coordinator

A nonprofit association in Bannockburn is seeking a Temporary Membership Coordin...

Location

United States , Bannockburn

Salary:

22.00 - 23.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

2+ years of customer service, administrative, or membership support experience required
Experience working with nonprofit organizations, associations, or member-based organizations preferred
Prior experience using Salesforce for customer or membership management
Strong commitment to service, professionalism, and member satisfaction
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Ability to manage multiple tasks and priorities in a fast-paced environment
Positive, empathetic, and solution-oriented approach
Ability to work independently and collaboratively within a mission-driven team

Job Responsibility

Provide high-quality, member-focused customer service via phone, email, and digital channels
Serve as a primary point of contact for membership inquiries, requests, and account updates
Process new memberships, renewals, upgrades, and cancellations using Salesforce
Maintain accurate and up-to-date member records in Salesforce with strong attention to detail
Clearly communicate membership benefits, programs, events, and policies
Support member engagement, retention, and outreach initiatives
Run basic Salesforce reports and assist with data cleanup or audits as needed
Collaborate with internal teams to resolve member issues and ensure a positive member experience
Assist with special projects, reporting, and administrative support as needed

Fulltime

Membership Support Coordinator

A nonprofit association in Bannockburn is seeking a Temporary Membership Coordin...

Location

United States , Bannockburn

Salary:

22.00 - 23.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

2+ years of customer service, administrative, or membership support experience required
Experience working with nonprofit organizations, associations, or member-based organizations preferred
Prior experience using Salesforce for customer or membership management
Strong commitment to service, professionalism, and member satisfaction
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Ability to manage multiple tasks and priorities in a fast-paced environment
Positive, empathetic, and solution-oriented approach
Ability to work independently and collaboratively within a mission-driven team

Job Responsibility

Provide high-quality, member-focused customer service via phone, email, and digital channels
Serve as a primary point of contact for membership inquiries, requests, and account updates
Process new memberships, renewals, upgrades, and cancellations using Salesforce
Maintain accurate and up-to-date member records in Salesforce with strong attention to detail
Clearly communicate membership benefits, programs, events, and policies
Support member engagement, retention, and outreach initiatives
Run basic Salesforce reports and assist with data cleanup or audits as needed
Collaborate with internal teams to resolve member issues and ensure a positive member experience
Assist with special projects, reporting, and administrative support as needed

Fulltime

Head of Recruitment and Retention

The head of member recruitment and retention manages the operational functions t...

Location

United States

Salary:

99895.00 - 136107.00 USD / Year

American Physical Society

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
Minimum of three years of progressively responsible management experience
Experience with Zoom, Google Suite Applications, Microsoft Office Applications, Salesforce, Nimble (AMS) and Asana preferred
Familiarity with association relational databases preferred
Strong background in nonprofit or similar membership recruitment, retention, and service
Experience planning and supervising work using sophisticated membership and customer relationship management systems
High-level analytical and problem-solving skills
Excellent customer service skills
Strong written and verbal communication skills
Strong organization, documentation, and prioritization skills

Job Responsibility

Manage the implementation of data-informed campaigns to attract new domestic and international APS members
Oversee staff support for retention activities for both general members and unit members, including welcome communications, engagement activities, and renewal materials
Direct staff who maintain and update APS membership records and provide excellent customer service to individuals contacting the membership department
Oversee the efficient and responsive membership renewal process
Analyze membership trends and provide data-informed recommendations to the director on recruitment, retention, communications, and services, including contributions to departmental key performance indicators
Oversees all industrial physics program activities, ensuring alignment with membership growth priorities in the early career sector
Collaborate with APS Marketing, Information Systems, Meetings, and other departments to review and authorize updates to the membership database and related systems
Plan and manage in-person membership presence at APS and external events, in coordination with the units team and APS Marketing
Track budgets and approve invoices for activities within the role’s scope of work for less-complex projects or subprojects
Participate in cross-departmental work in a consulted capacity and as an occasional contributor, as needed

What we offer

Flexible schedules and ability to work remotely
8% employer-paid retirement contribution
Investment advisement services: 100% employer paid
Medical benefits: PPO or HDHP option
Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment
Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid
Vision benefits: individual and dependent coverage 100% employer paid
Basic Life & Accident insurance: employee coverage 100% employer paid
Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage
Disability insurance: employee coverage 100% employer paid

Fulltime

Finance & Business Support Admin

Are you ready to be the driving force behind operational efficiency and financia...

Location

United Kingdom , Brough, Kingston upon Hull

Salary:

26500.00 - 27500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent numerical and data processing skills
Strong attention to detail and high levels of accuracy
Strong administration and customer service skills

Job Responsibility

Automated invoicing for memberships, events, and training
Coordinating membership renewals and handling debt chasing
Support month-end processes including reporting, reconciliations, expenses, and credit card reviews
Processing supplier invoices and ensuring accurate bank reconciliations
Booking travel and accommodation
Maintaining CRM system
Acting as the welcoming voice of our organisation, handling enquiries with professionalism

What we offer

30 days holiday + bank holidays & 7% pension
great team dynamic
friendly
incentives and competitions

Fulltime

Member Services & Events Coordinator

As a Member Services & Event Coordinator, you will act as the main point of cont...

Location

United Kingdom

Salary:

Not provided

CIOB

Expiration Date

Until further notice

Requirements

Excellent communication skills, both in written and spoken English
Demonstrable administrative experience
Organising and reviewing successful events within budget
Excellent customer service, organisational, multi-tasking, and administrative skills
Ability to work from home with minimal supervision
Strong IT skills including Microsoft Office software (Word, Excel, PowerPoint, and Outlook) experience working with social media, with the ability to learn new in-house systems quickly
Willing to travel and work flexible hours to meet the organisation’s needs

Job Responsibility

Act as the main point of contact for members providing excellent customer services, support, and membership advice for West Yorkshire, South Yorkshire, North- East Yorkshire & Humber (North of England)
Provide corporate information to the Local Hub Committee(s) ensuring the goals and objectives of the Institute are delivered
Organise and deliver a program of events locally including, networking, CPD, new members, and upgrade workshops
Advise members and potential members on local activities and products available to them
Contribute to the annual renewals campaign locally to achieve targets set along with weekly upgrade campaigns
Publicise and promote the local annual events program (may include joint events with other professional bodies or local associations) to achieve targets
Ensure all CIOB’s products/services are promoted at events e.g., CIOB Training, CIOB Academy, membership, structured programs, CPD portal, magazines, etc
Responsibility for raising purchase orders and invoices for local events and associated income and expenditure

What we offer

25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
Private pension scheme with employer contributions and free pension advice
Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
Enhanced family-friendly policies and life assurance
Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
Learning and development tailored to your career growth

Fulltime

Customer Services Coordinator - Membership

Office Angels

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 23, 2025

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