Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediate level of technical and care support for customer inquiries about Cricut® products, software and services. Each representative is expected to ensure “world class” service principles and guidelines are utilized on every contact. Cricut® prides ourselves for exceptional service to our members. Our representatives ensure excellence in EVERY customer interaction. Representatives are expected to continually increase their knowledge and understanding of Cricut®’s products, software and services by utilizing the tools and resources provided to answer member questions. Representatives provide support for hardware and software technical issues, including drivers, antiviruses, etc. The ideal candidate possesses a basic understanding of troubleshooting Windows, Mac, iOS and Android operating systems. Representatives demonstrate patience and the ability to effectively communicate with customers at all levels of technical proficiency while providing unparalleled courtesy. Representatives assist our members by offering creative solutions to each unique customer situation.