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Customer Service Team Weekend Supervisor

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Parking Network B.V.

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Location:
United Kingdom , Wigan

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Contract Type:
Not provided

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Salary:

18000.00 GBP / Year

Job Description:

We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team.

Job Responsibility:

  • Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved
  • Assess employee's and provide feedback weekly, provide mentorship and training to maximise performance
  • React to underperformance
  • Be in charge of dealing with issues and ensuring that Management are kept informed
  • Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control
  • Seek continuous improvement by reviewing processes to maintain staff enthusiasm
  • Delegate responsibilities to ensure team goals are achieved
  • Develop, coach, and monitor the team in relation to systems knowledge and service requirements
  • Set goals, conduct appraisals and identify training needs for operational staff
  • Complete daily, weekly, and monthly reports in line with the client and APCOA’s reporting requirements

Requirements:

  • Good customer service experience
  • Experience in a supervisory role
  • Ability to manage people and communicate well orally and in writing
  • Leadership skills
  • Organised and reliable
  • Good team player

Nice to have:

Previous leadership experience

What we offer:
  • 25 days holidays + 8 BHs (pro rata)
  • Training and Development
  • Pension Scheme

Additional Information:

Job Posted:
January 04, 2026

Expiration:
January 08, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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