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We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team.
Job Responsibility:
Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved
Assess employee's and provide feedback weekly, provide mentorship and training to maximise performance
React to underperformance
Be in charge of dealing with issues and ensuring that Management are kept informed
Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control
Seek continuous improvement by reviewing processes to maintain staff enthusiasm
Delegate responsibilities to ensure team goals are achieved
Develop, coach, and monitor the team in relation to systems knowledge and service requirements
Set goals, conduct appraisals and identify training needs for operational staff
Complete daily, weekly, and monthly reports in line with the client and APCOA’s reporting requirements
Requirements:
Good customer service experience
Experience in a supervisory role
Ability to manage people and communicate well orally and in writing