Customer Service Supervisor Job at Goodwin Recruiting (Buffalo)

Customer Service Supervisor

Goodwin Recruiting

Location:
United States , Buffalo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

41600.00 - 48000.00 USD / Year

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Job Description:

We are seeking an experienced Customer Service Supervisor to join our campus dining team. This supervisor would oversee the Dining Plan on campus at a particular location. This is an opportunity to join a great team with an amazing culture. Join a dedicated university services team as you oversee daily front counter operations and provide exceptional support to students, faculty, and staff. This is an opportunity to have a direct impact in a collaborative campus environment known for its commitment to service and operational excellence.

Job Responsibility:

Process account requests, photo submissions, meal plan changes, and balance daily transactions
Provide outstanding customer service to all students, staff, and visitors
Sell plans and accounts, actively participating in marketing and promotional efforts
Supervise front counter staff and enforce university policies and procedures
Manage inventory and supply levels, oversee paperwork scanning, and coordinate card mailings
Liaise with departments for card production, billing, and access requests
Serve as primary liaison with Human Resources for faculty and staff card issuance and problem resolution
Oversee front counter operations in the absence of the Manager, including during after-hours as needed

Requirements:

Previous experience in customer service, office administration, or front desk operations
Strong communication and problem-solving abilities
Ability to supervise and train staff, ensuring compliance with established procedures
Availability to work some evening and weekend shifts as needed

Nice to have:

Experience working in a university or higher education setting
Familiarity with ID card management systems or campus access procedures
Proficiency with record-keeping and administrative software

What we offer:

Comprehensive health, dental, and vision coverage
Generous paid time off and holidays
Opportunities for career development and internal advancement
Inclusive and supportive workplace culture

Additional Information:

Job Posted:
January 09, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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