Customer Service Supervisor

• Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us
• Supervising the daily operation of the team to ensure a positive customer journey
• Liaising with leaders and providing feedback on daily areas of team performance and functional activities
• Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed
• Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey
• Deliver training programs and workshops and provide co-workers with one-on-one support to secure competence, development and the achievement of learning objectives and department related goals
• Recording information accurately in the relevant systems to make improvements to the customers’ future shopping experiences

• Looking to develop and grow within the business and take pride in your own development
• Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all our customers
• Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers, and business
• Have exceptional attention to detail, problem solving, process improvement skills and able to remain calm and assertive under pressure
• Previous supervisory experience in a fast-paced, customer service orientated environment is desirable
• Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder and customer management
• Proficient computer skills and an ability to learn about all technical aspects of the IKEA IT systems and tools

Previous supervisory experience in a fast-paced, customer service orientated environment is desirable

• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)