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Customer Service Supervisor / Team Leader

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Office Angels

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Location:
United Kingdom, Kingston Upon Thames

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

28000.00 - 34000.00 GBP / Year
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Job Description:

Our client is a well-established and highly respected player within the trading and fresh produce industry. They are currently seeking a Customer Service Supervisor / Team Leader to join their commercial support function. This is a fantastic opportunity for an experienced administrator with line management exposure to step into a team leadership role with scope to grow.

Job Responsibility:

  • Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
  • Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
  • Overseeing admin processes across both Sales and Purchase functions
  • Providing administrative support to the trading desks and assisting with consignment management
  • Managing sales data input, stock monitoring, pricing entries, and invoice checking
  • Maintaining both electronic and paper-based records in an organised, accurate manner

Requirements:

  • Proven line management or supervisory experience, ideally in a sales admin or customer service setting
  • Strong IT skills, including Word and experience within a Windows environment
  • Excellent time management and the ability to work effectively to deadlines
  • Great organisational skills and attention to detail
  • Professional communication skills - confident and assertive without being aggressive
  • A flexible, proactive approach and the ability to work well as part of a multi-tasking team
  • A strong customer service mindset and ability to stay focused in a busy environment

Nice to have:

  • Experience using Excel or similar spreadsheet software
  • Background or interest in the fresh produce or trading sector
  • Ambition to grow beyond the initial scope of the role
What we offer:
  • Hybrid working pattern (3 days in the office, 2 days from home)
  • 23 days holiday + bank holidays (pro rata for part-time)
  • Paid overtime for Saturday rota (1 in 3 rotation)
  • Contributory pension scheme (5% employee / 3% employer) after 3-month probation
  • Strong potential for professional development and exposure to commercial functions

Additional Information:

Job Posted:
June 11, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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