Customer Service Specialist, Office Angels

Office Angels

Location:
United Kingdom, Staines-upon-Thames

Category:
Customer Service

Contract Type:
Not provided

Salary:

28000.00 GBP / Year

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Job Description:

Join our team as a Customer Service Specialist providing vital support to customers, Regional Sales Managers, and Project Teams. You'll manage customer orders, shipping, and invoicing, ensuring clients receive the highest level of service and satisfaction in a manufacturing and production environment.

Job Responsibility:

Manage all sales order processing from receipt through to invoicing
Provide timely updates to customers regarding order status
Collaborate with colleagues on technical queries and customer delivery expectations
Create bespoke documents, manuals, and data sheets for customers
Handle inquiries through various communication channels (phone, email, Zoom, Teams)
Assist with stock takes and resolve discrepancies
Support finance teams with account creation, invoice queries, and annual audits
Maintain and monitor customer mailboxes and portals

Requirements:

Experience in customer order management and processing
Strong understanding of customer service excellence
Proficient in Microsoft applications with great numerical accuracy
Articulate communicator with excellent attention to detail
Ability to prioritise and manage multiple tasks effectively
Team player who can also work independently
Positive and enthusiastic attitude
Flexibility in adapting to changing priorities
Calm under pressure to manage stressful situations
Friendly, approachable, and supportive to team members
Self-aware and confident in expressing ideas

What we offer:

Opportunity to grow and thrive in a supportive environment
Inclusive workplace that values diversity and provides reasonable adjustments

Additional Information:

Job Posted:
August 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Specialist