Customer Service Specialist

• Handling customer inquiries with empathy and understanding
• Providing clear and accurate information about products and services
• Resolving issues promptly and effectively, ensuring customer satisfaction
• Maintaining detailed records of customer interactions
• Collaborating with team members to enhance service quality

• Exceptional communication skills, both verbal and written
• A confident and calm approach to problem-solving
• Confident when answering and talking on the phone
• The ability to empathise with customers and understand their needs
• Previous experience in customer service and Zendesk is a plus, but not essential
• A positive attitude and a willingness to learn

Previous experience in customer service and Zendesk

• Be part of a vibrant and supportive team
• Gain valuable experience in a fast-growing company
• Enjoy a competitive hourly rate
• Flexible working environment that encourages work-life balance