Customer Service Specialist

• Act as the dedicated customer service representative for your assigned customers, providing tailored support and regular updates
• Manage the full order lifecycle: from order entry and inventory coordination to shipping, invoicing, and post-delivery follow-up
• Use JD Edwards to process and track orders, ensuring accuracy and timely updates
• Collaborate with Regional Sales Managers and internal teams to resolve order, shipping, and invoicing queries
• Communicate proactively with customers regarding order status, delivery timelines, and documentation
• Coordinate with technical teams and vendors to ensure customer expectations are met
• Provide customers with required documentation such as certificates, manuals, and datasheets
• Support stock takes and investigate discrepancies
• Assist the finance team with invoice and audit queries
• Maintain and update customer portals with relevant delivery and order information

• Proven experience in customer service or order management, ideally in a technical or manufacturing environment
• Strong working knowledge of JD Edwards (JDE) or similar ERP systems
• Excellent communication skills-both written and verbal
• A proactive, customer-first mindset with a passion for delivering outstanding service
• Strong attention to detail and ability to manage multiple priorities
• Comfortable working independently and as part of a collaborative team

German language skills