Customer Service Specialist

• Process customer purchase orders accurately and ensure timely entry into the company’s system
• Coordinate with various internal teams, including sales, procurement, and logistics, to guarantee order fulfillment and prompt delivery
• Address and resolve customer concerns related to order discrepancies, returns, and shipping delays with professionalism
• Maintain up-to-date records of customer interactions, transactions, and order details in company databases
• Acquire and apply technical knowledge of electrical test and measuring instruments to assist customers effectively
• Recommend process improvements to streamline order management and enhance customer satisfaction
• Handle email correspondence and multi-browser systems to manage customer accounts and inquiries efficiently
• Support connectivity-related issues and troubleshoot customer concerns regarding technical products
• Utilize tools such as QuickBooks and Microsoft 365 to manage and report customer data accurately
• Deliver exceptional customer service in a fast-paced environment while adhering to company standards

• High school diploma or equivalent
• a college degree is preferred
• Proven experience in customer service, ideally within the technical or engineering sector
• Familiarity with purchase order systems and customer relationship management tools
• Strong verbal and written communication skills to effectively interact with customers and internal teams
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Basic understanding of electrical test and measuring instruments or the willingness to learn technical product information
• Proficiency with software tools such as QuickBooks, Microsoft 365, and customer account management platforms

College degree

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan