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CrowdFarming® is the leading European tech marketplace connecting farmers directly with consumers. We are building the technology and logistics to provide consumers with access to the largest catalog of organic and regenerative farmers. Our vision is to create the most sustainable food supply chain, ensuring that farmers receive fair prices for their organic products while consumers receive fresh food that travels 75% less time than in supermarkets. Since our launch in 2017, we have partnered with over 300 farmers across Europe. CrowdFarming is present in 8 countries and sells to more than 600,000 customers in 32 countries. We are looking for passionate Customer Service Specialists to join our growing team (French, German and Italian) and help us deliver an outstanding experience to our community across Europe.
Job Responsibility:
Support and advise customers via phone, email, and social media
Handle enquiries related to orders, deliveries, transport issues, and the CrowdFarming philosophy
Resolve incidents in a proactive, solution-oriented way
Promote conscious and sustainable consumption through every interaction
Collect and share customer insights with internal teams
Collaborate cross-functionally to ensure a smooth customer journey
Translate and proofread website content in your native language
Requirements:
Native-level speaker of French, German, or Italian
Good command of English (Spanish is a plus)
At least 1 year of experience in customer service
Professional experience in sales, customer service, logistics, agriculture, and/or online retail is a plus
Able to work independently while being a strong team player
Flexible, proactive, and ambitious
Calm and solution-oriented in stressful or unexpected situations
Passionate about sustainability
Nice to have:
Professional experience in sales, customer service, logistics, agriculture, and/or online retail
Spanish language skills
What we offer:
Hybrid model: two days of remote work per week (25 €/month for related expenses)
An annual €250 grant to support any training you wish to undertake related to your responsibilities and tasks
Language classes partially funded by CrowdFarming
A flexible compensation plan and tailored benefits
Website credits to celebrate your birthday and work anniversary
Health insurance partially funded by CrowdFarming
Flexible remuneration plan
Daycare, restaurants, transportation...
Remote work options
Up to 3 day of telecommuting a week
Training support
Receive up to 250 Euros per year for training related to your daily tasks
Medical insurance
We cover 20% of the private medical insurance cost
Birthday gift
100 Euros for your birthday to spend on CrowdFarming's website
Products from our farmers
Enjoy the products of our farmers in the office
Team buildings
We organize events to get to know each other better