Customer Service Specialist, Robert Half

Customer Service Specialist

Robert Half

Location:
United States, Springfield

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Specialist to join our team in Springfield, Vermont. This role is a Contract to permanent position, offering the opportunity to grow within the organization while providing vital support to clients in need. The ideal candidate will excel in communication, organization, and empathy, ensuring every interaction is handled with care and attention to detail.

Job Responsibility:

Respond to incoming calls and direct individuals to the appropriate departments, programs, or services
Assist clients in completing applications for essential resources such as housing, food, and fuel assistance
Communicate compassionately with clients facing crisis situations or challenges
Accurately input and manage client information in internal systems
Collaborate with caseworkers and program staff to ensure timely and effective client support
Perform administrative tasks including data entry, documentation, and follow-up communications
Uphold confidentiality standards and provide respectful service to all individuals
Ensure thorough understanding of organizational processes to guide clients effectively
Maintain a detail-oriented demeanor while handling sensitive client concerns

Requirements:

Previous experience in customer service, preferably in a call center environment
Strong verbal communication skills with the ability to convey information clearly and empathetically
Proficiency in basic office tasks such as data entry and documentation
Familiarity with handling inbound calls and directing clients to appropriate services
Ability to work collaboratively with team members and program staff
Attention to detail and accuracy in managing client data
Commitment to maintaining confidentiality and respecting client privacy
Organizational skills to prioritize tasks and manage multiple responsibilities effectively

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
October 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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