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Are you great with people, love staying organized, and enjoy a mix of customer service, sales, and hands-on work? We’re looking for a Customer Service & Sales Associate to join our team at a busy facility. This role is perfect for someone with retail, hospitality, call center, or property/customer service experience who wants a stable, interesting position with variety every day. If you're friendly, reliable, and love helping customers find the right solution, this could be a great fit.
Job Responsibility:
Welcome customers in-person, over the phone, and online — and help them find the storage solution that fits their needs
Convert inquiries into rentals and assist with unit showings, agreements, and renewals
Keep detailed notes on customer interactions and daily activity
Take payments, track transactions, and follow up on overdue accounts
Maintain unit inventory, pricing, and availability
Keep the facility clean, organized, and aligned with brand standards
Walk the property regularly to ensure lighting, security, and access systems are working correctly
Identify opportunities to improve customer experience and occupancy
Jump in where needed — each day offers something new
Requirements:
Experience in customer service, retail, sales, hospitality, or property operations
A friendly, calm, and professional communication style
Strong problem-solving skills and the ability to work independently
Comfortable using computers (Microsoft Office + online platforms)
Organized, reliable, and able to handle daily reconciliation tasks
Solid attention to detail — especially when tracking units, payments, safety, and inventory
Availability for occasional evening/weekend shifts