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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Norton Shores

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated and personable Customer Service Representative to join our team in Norton Shores, Michigan. In this role, you will provide exceptional support to manufacturing and industrial clients, ensuring their needs are met efficiently and professionally. This is a Contract to permanent position, offering the opportunity to grow within the organization while contributing to our success.

Job Responsibility:

  • Deliver exceptional service to manufacturing and industrial clients by addressing inquiries and resolving issues promptly
  • Manage and prioritize multiple client accounts, ensuring timely responses and accurate order processing
  • Become well-versed in company products and processes through comprehensive training, acting as a knowledgeable resource for clients and team members
  • Utilize tools such as Microsoft D365, QuickBooks, and Excel to track orders, manage accounts, and generate reports
  • Collaborate with colleagues and leadership to identify and implement workflow improvements
  • Maintain composure in a fast-paced environment while managing competing priorities
  • Build lasting relationships with customers by understanding their needs and offering tailored solutions
  • Identify opportunities to enhance customer satisfaction and operational efficiency, sharing insights with management
  • Contribute to team objectives by embracing a cooperative and solution-focused approach

Requirements:

  • Previous customer service experience, ideally within manufacturing, industrial, or technical sectors
  • Strong organizational skills, with the ability to manage multiple accounts and tasks simultaneously
  • Friendly and detail oriented demeanor, capable of handling complex situations with confidence
  • Comfortable working in a dynamic and fast-paced environment, adapting quickly to changing priorities
  • Proficient in Microsoft D365, QuickBooks, and Excel
  • Willingness to undergo extensive training to gain in-depth knowledge of products and processes
  • Strong commitment to customer satisfaction and teamwork
  • Ability to identify and communicate opportunities for improvement in workflows and customer service
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 14, 2026

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