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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Mount Hope

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a dedicated Customer Service Representative to join our team in Mount Hope, Ohio. In this contract-to-permanent opportunity, you will serve as the initial point of contact for customers, ensuring a seamless service experience by handling a broad range of inquiries and requests. This role offers a dynamic setting, requiring a balance of problem-solving, technical support, and responsive communication.

Job Responsibility:

  • Respond promptly and professionally to incoming customer calls, addressing inquiries and resolving concerns
  • Support homeowners with service requests and technical issues, particularly related to garage doors
  • Provide clear and accurate information regarding order shipping, delivery status, and timelines
  • Efficiently process orders utilizing Microsoft Office applications and Oracle systems
  • Make outbound calls to follow up on customer issues and provide timely updates
  • Work collaboratively with team members during training and shadowing to enhance service delivery
  • Accurately maintain detailed records of customer interactions, transactions, and service requests
  • Ensure all communications reflect courtesy, attentiveness, and a commitment to customer satisfaction
  • Adhere to business casual workplace standards while meeting established service expectations
  • Participate in ongoing training sessions to remain current on systems, processes, and best practices

Requirements:

  • Proven experience in customer service, preferably in a call center environment
  • Proficiency in Microsoft Office Suite, including Outlook and Excel
  • Familiarity with Oracle systems or similar order processing tools
  • Strong communication skills, both verbal and written
  • Ability to manage a high volume of incoming and outgoing calls
  • Detail-oriented with excellent organizational abilities
  • Comfortable working in a fast-paced, team-oriented setting
  • Willingness to complete classroom training and shadowing for skill development
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 14, 2026

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