Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Yonkers

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The ideal candidate will act as the first point of contact for customers, providing exceptional service and support in addressing inquiries, resolving issues, and ensuring overall satisfaction. This role requires strong communication skills, attention to detail, and the ability to maintain professionalism in a fast-paced environment.

Job Responsibility:

Respond to customer inquiries via phone, email, or chat in a timely and detail oriented manner, providing accurate information and solutions
Address and resolve customer concerns or complaints efficiently, ensuring a positive customer experience
Maintain in-depth knowledge of company products, services, and policies to effectively assist customers and provide guidance
Process customer orders, returns, and exchanges while ensuring accuracy and compliance with company procedures
Log and maintain detailed customer records, including inquiries, complaints, and transactions, within the designated CRM system
Gather feedback from customers regarding their experience to identify potential areas for process improvement
Collaborate with internal teams such as sales, technical support, or operations to resolve customer issues and fulfill requests promptly
Conduct follow-up communications with customers to ensure their concerns have been fully addressed and they are satisfied with the outcome

Requirements:

1–2 years of customer service experience in a call center, retail, or client-facing role preferred
Excellent verbal and written communication skills, with the ability to tailor responses to diverse customer needs
Strong critical thinking and problem-solving skills to address varied customer concerns
Proficiency in Microsoft Office Suite and experience using CRM systems such as Salesforce or Zendesk
Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy
High school diploma or equivalent required
a bachelor’s degree is a plus

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

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