Customer Service Representative, Robert Half

Robert Half

Location:
United States, Santa Ana

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are offering a contract to hire employment opportunity for a Customer Service Representative in Santa Ana, California. This role is based on-site and involves working in the construction industry. As a part of our team, you will be primarily handling customer interactions, maintaining data accuracy, and contributing to the overall customer experience.

Job Responsibility:

Managing and answering inbound calls to assist customers with their queries and concerns
Utilizing Microsoft Office Suites and other proprietary CRM tools to maintain and update customer records
Reviewing and marking up drawings sent in by customers as part of their inquiries
Writing and proposing solutions to customer queries
Scheduling appointments and organizing meetings as required
Ensuring the seamless flow of information within the team by coordinating with other departments
Participating in the estimations process
Handling both inbound and outbound calls to maintain customer relationships
Managing data entry tasks and maintaining the accuracy of customer information
Contributing to inside sales activities without the need for closing deals

Requirements:

Minimum of 2 years experience in a customer service role
Proficiency in answering inbound calls and providing quality customer service
Prior experience in a call center setting is preferred
Strong data entry skills with attention to detail and accuracy
Ability to correspond professionally via email with customers
Experience with both inbound and outbound calls is beneficial
Proficiency in Microsoft Excel and Microsoft Word is required
Experience with order entry and processing
Ability to schedule appointments effectively and efficiently
Previous experience in inside sales is a plus
Experience with inbound sales and understanding of sales techniques

Nice to have:

Prior experience in a call center setting
Experience with both inbound and outbound calls
Previous experience in inside sales
Experience with inbound sales and understanding of sales techniques

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Access to free online training

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative