Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Fayetteville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a motivated Customer Service Representative to join our team in Fayetteville, Arkansas. This is a Contract-to-Permanent position that offers opportunities for growth and development within the company. You will play a pivotal role in delivering outstanding service to clients while working in a fast-paced, onsite call center environment.

Job Responsibility:

Document client inquiries by accurately creating cases within the case management system
Monitor and maintain a daily productivity log to identify areas of strength and improvement
Engage in special projects, including site testing and client support initiatives, under the direction of leadership
Make outbound calls to clients to address complex issues requiring additional communication and resolution
Adapt to evolving processes, policies, and procedures as determined by leadership
Deliver exceptional customer service by addressing inquiries with empathy and professionalism
Effectively prioritize tasks and manage multiple responsibilities in a dynamic setting
Uphold confidentiality standards and ensure compliance with company policies during all interactions
Maintain punctuality and excellent attendance to support team goals and ensure seamless operations

Requirements:

High School Diploma or equivalent
Proven experience in customer support within a fast-paced environment
Strong communication skills, both written and verbal
Proficiency in using computers, including internet applications and Microsoft Excel
Exceptional attention to detail and the ability to analyze incidents effectively
Ability to multitask and prioritize work independently while contributing to team success
Demonstrated empathy and a focus on maintaining a respectful approach when handling client concerns
Commitment to maintaining a distraction-free and detail-oriented work environment

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
August 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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