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Customer Service Representative

beacontechinc.com Logo

Beacon Technologies

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Location:
United States , East Aurora

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Beacon Technologies is seeking a Customer Service Representative for our client partner. The Customer Service Team functions as an integral part of the global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment. This is a temporary position that will last approximately 8 months or less. Please note, this is not a temporary to permanent role currently.

Job Responsibility:

  • Serve as Primary contact for retailer accounts and Sales Managers
  • Process account purchase orders from receipt to shipment
  • Enter and maintain accurate pricing and toy specifications
  • Establish and maintain customer profiles in the order management system
  • Maintain proper Dating Terms and Promotional Programs on all purchase orders
  • Perform the on-line stock commitment process
  • Research and resolve domestic and direct import order and shipment problems
  • Monitor special orders to ensure timely delivery
  • Coordinate and monitor the shipment of allocated items
  • Provide timely and accurate item, order and shipment information
  • Maximize order fill rates to assigned accounts
  • Initiate changes or cancellations of orders to avoid shipping problems
  • Work closely with Distribution Centers to ensure timely shipment
  • Some overtime required

Requirements:

  • Accountability to take personal ownership for delivering and exceeding your commitments
  • Communication skills to promote a free flow of information
  • Speed to pursue business objectives with passion and a sense of urgency
  • Knowledge of order processing
  • Exceptional interpersonal and communication skills
  • Excellent analytical skills
  • Ability to work with minimum supervision and independently prioritize work
  • Demonstrated ability to effectively manage multiple projects
  • Proficiency in Microsoft Office applications - Excel, Outlook, Teams
  • Mature judgment and strong organizational skills
  • Basic understanding of EDI technology
  • Exemplary attendance and job performance
  • Associate’s degree in business or equivalent experience
  • 1+ years' experience in a customer support role
  • Demonstrated growth mindset
What we offer:
  • Career advancement opportunities
  • Extensive training
  • Excellent benefits including paying for health and dental premiums for salaried employees

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
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