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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Hicksville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Customer Service Representative to join our team. Based in Hicksville, New York, this role plays a crucial part in our operations, managing customer inquiries, ensuring accurate record keeping, and facilitating smooth data entry processes. This position offers a contract to permanent employment opportunity within our industry.

Job Responsibility:

  • Professionally and promptly address incoming customer calls
  • Uphold outstanding customer service standards within a call center setting
  • Secure accurate and efficient data entry for all customer interactions
  • Manage email communications with customers, providing prompt and suitable responses
  • Handle both incoming and outgoing calls, upholding a high degree of professionalism
  • Use Microsoft Excel and Microsoft Word to keep customer records and process information
  • Accurately input customer orders into the system
  • Arrange appointments for customers when required
  • Supervise and manage customer accounts, implementing appropriate actions as needed

Requirements:

  • Demonstrable experience or skills in Answering Inbound Calls
  • Proficiency in Call Center Customer Service
  • Proven record of excellent Customer Service
  • Ability to perform Data Entry tasks with accuracy
  • Experience in Email Correspondence
  • Skilled in handling both Inbound and Outbound Calls
  • Proficiency in Microsoft Excel
  • Proficiency in Microsoft Word
  • Proficiency in Order Entry
  • Experience in scheduling appointments
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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