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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Manassas, Virginia

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Manassas, Virginia. In this Contract to permanent position, you will play a vital role in supporting office operations and maintaining strong communication with field staff. This role requires someone with excellent organizational skills and a proactive approach to customer service.

Job Responsibility:

  • Communicate effectively with field staff to address inquiries and provide support
  • Process and monitor orders to ensure accuracy and timely completion
  • Utilize basic Excel and Microsoft Office applications for data entry and reporting
  • Assist with accounts receivable tasks, ensuring proper documentation and follow-up
  • Perform general office duties such as filing, organizing, and maintaining records
  • Support the office manager in daily operations and administrative tasks
  • Handle a high volume of inbound and outbound calls, especially during peak hours
  • Provide exceptional customer service by addressing client needs and resolving issues promptly

Requirements:

  • Minimum of 1 year of experience in customer service or office administration
  • Proficiency in basic Microsoft Office Suite, including Excel
  • Strong communication skills, both written and verbal
  • Ability to manage multiple tasks efficiently in a fast-paced environment
  • Familiarity with order entry processes and accounts receivable is preferred
  • Excellent organizational skills and attention to detail
  • Ability to handle moderate to high call volumes with professionalism
  • A proactive and customer-focused attitude to ensure client satisfaction
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
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